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Skills

  • Route dispatch
  • Data analysis and trend reporting
  • Shipping procedures understanding
  • POS systems expert
  • Customer communication skills
  • Data entry
  • Money handling abilities
  • Recordkeeping strengths
  • Quality Control and Assurance
  • Report preparation

Work Experiences

  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Created and maintained a detailed database to develop promotional sales.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Kept the standard and framework areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Was in charge of high-volume paperwork and worked with the category department to resolve billing and shipping issues.
  • Contributed to $6 in annual store sales per 18 months.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Used a POS system to itemize and total the purchases of 14 customers.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Summaries

  • Customer service specialist with over 13 years of experience resolving account and service issues for Miscellaneous clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • With extensive experience in the standard industry, I am a knowledgeable and dedicated customer service professional.
  • Power BI and procedure techniques have been taught to me.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Warranty Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Motivated to keep customers happy and contribute to the company's success.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Identified root causes of recurring claims, formulating action plans that reduced return rates by 20%.
  • Worked directly with customers to resolve warranty disputes with a settlement success rate of 16%.
  • Reviewed and processed 9 annual claims, contributing to a process efficiency improvement of 51%.
  • Enhanced warranty tracking through improving documentation accuracy, which reduced reprocessing rates by 25%.
  • Worked with the legal team to address potential liabilities, resulting in the avoidance of possible warranty-related litigation costs of $52,000.
  • Documented and resolved method which led to category.
  • Trained 12 new employees on accurate warranty claim documentation, reducing input errors by 17%.
  • Contributed to a company-wide initiative to reduce response time for warranty issues, leading to department efficiency increase by 58%.
  • Ensured alignment of warranty claims with state and federal regulations, resulting in zero compliance violations over several months.
  • Renegotiated third-party service contracts to improve warranty repair turnaround, cutting average service times by several months.

Affiliations

  • Society for Maintenance & Reliability Professionals (SMRP)
  • American Institute of Certified Public Accountants (AICPA)
  • Manufacturers Alliance for Productivity and Innovation (MAPI)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association for Quality and Participation (AQP)
  • Certified in Production and Inventory Management (CPIM)
  • Association for Computing Machinery

Certifications

  • Root Cause Analysis Certification (RCA) - Ironclad Systems, 2017
  • APICS Certified in Planning and Inventory Management (CPIM) - 2017
  • Certified Information Systems Auditor (CISA) – ISACA 2024
  • Conflict Resolution Specialist (CRS) Certification - Ironclad Systems, 2017
  • Certified Manufacturing Engineer (CMfgE) - Society of Manufacturing Engineers (SME), 2019
  • Salesforce
  • Certified Reliability Engineer (CRE) - American Society for Quality (ASQ), 2022
  • ISO 9001:2015 Internal Auditor Certification - Beacon Labs 2016
  • Certified Professional in Quality and Reliability Engineering (CPQRE) - Ironclad Systems, 2019
  • Certified Business Analytics Professional (CBAP) - Summit Group, 2018

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