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Skills

  • Operational improvement
  • Process automation
  • Market trend analysis
  • Budgets
  • First Aid/CPR
  • Financial transactions expertise
  • Practiced at FHA loan process
  • Client consultations
  • Experian Transact SM
  • Client Financial Risk Assessment

Work Experiences

  • Advised clients on mortgage lending solutions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results in 6 months.
  • Conducted portfolio diversification analysis.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 18%.
  • Achieved 32% higher customer satisfaction.
  • Boosted revenue by $13.
  • Collaborated with the mortgage team.
  • Assessed complex financial data to recommend customized lending solutions for high-net-worth clients, leading to an increase in portfolio size by $8.
  • Collaborated with procedure customers to determine their needs and deliver method service.

Summaries

  • Senior Lending Officer with 6 years of successful vendor management and quality assurance experience.
  • Costs were consistently reduced while profits were increased.
  • Closed over 12 in annual loans.
  • Senior Lending Officer is a multi-talented Senior Lending Officer who is consistently rewarded for planning and operational improvements.
  • Achieved loan application growth of 52%.
  • Achieved a 41% repayment success rate.
  • Adept at using CRM software.
  • Contributed to a 70% growth in new applications.
  • Aligned guidelines with federal and state regulations in 2016.
  • Boosted portfolio growth by $18.

Accomplishments

  • Documented and resolved standard which led to framework.
  • Reduced non-performing loan rate by 30% through diligent portfolio review and targeted restructuring measures.
  • Collaborated with the real estate division to streamline mortgage approvals, reducing time-to-close by 45% and pushing mortgage volume by $6.
  • Collaborated with team of 11 in the development of process.
  • Collaborated with external auditors and internal teams to ensure a successful examination process, leading to zero critical findings on loan review audits.
  • Piloted a real-time loan monitoring dashboard to enhance portfolio risk management, decreasing delinquency rates by 58% and boosting proactive loan servicing.
  • Resolved product issue through consumer testing.
  • Formed strategic alliances with local businesses and financial influencers, adding $9 in new loan opportunities over the first 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reengineered loan processing workflows, decreasing processing time by 75% while preserving compliance with regulatory standards.

Affiliations

  • Toastmasters
  • Lions Club
  • Commercial Real Estate Finance Council (CREFC)
  • Mortgage Bankers Association (MBA)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Freemason
  • Credit Union National Association (CUNA)
  • Commercial Finance Association (CFA)
  • Institute of Certified Bankers (ICB)

Certifications

  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Mortgage Banker (CMB)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Advanced Professional Certificate in Lending & Lending Law Vantage
  • Certificate in Business Financial Modeling by Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Commercial Banking and Credit Analyst (CBCA) – 2018
  • SHRM Certified Professional (SHRM-CP)

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