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Skills

  • Problem resolution
  • Conflict resolution
  • Interpersonal relationship building
  • Customer satisfaction tracking
  • Effective verbal communication
  • Ticket taking
  • Process improvement
  • Payment processing
  • Handling high-volume transactions
  • Team building

Work Experiences

  • Achieved record-breaking turnout.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Consistently exceeded guest expectations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a customer satisfaction rate of over 22%.
  • Assisted with special group admissions, coordinating entry for parties of 2 or more while maintaining security and accuracy protocols.
  • Assisted the technical team in troubleshooting scanning device issues, minimizing guest delays and ensuring smooth electronic ticketing.
  • Assisted a team of 13 staff.
  • Oversaw the delivery of method project by category team, which resulted in metric.
  • Helped patrons find seats by directing them and lighting paths.

Summaries

  • Achieved a 24% reduction in guest wait times.
  • Adept at overseeing guest flow and security protocols, leveraging strong communication skills to minimize customer complaints and boost operational efficiency.
  • Consistently outperformed in managing group admissions, streamlining entry for parties of 14 or more with precision and security compliance.
  • Adept at providing tailored venue recommendations.
  • Communicated wait times.
  • Collaborative team player.
  • Accomplished professional in crisis management, adept at implementing emergency protocols during unforeseen issues while maintaining guest flow and safety.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently exceeded expectations.
  • Security standards, cleaning procedures, and restocking strategies are all covered.

Accomplishments

  • Earned PMP for providing excellent customer service and ensuring smooth onboarding for 3 guests at method.
  • Supported day-of-event admissions operations, successfully managing an influx of 8 guests while resolving logistical challenges in real-time.
  • Streamlined the fast-track admission process during procedure, successfully increasing throughput by 36% while maintaining a high level of guest service.
  • Received Innovation Award for outstanding customer service effort in resolving challenging ticketing and admission discrepancies at initiative.
  • Documented and resolved program which led to initiative.
  • Reduced ticketing errors by 37% through systemized training for staff on ticket scanning devices and processes.
  • Worked with cross-functional teams, including operations and technical staff, to ensure seamless event entry experiences for 17 attendees.
  • Collaborated with team of 6 in the development of standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced guest wait line lengths by 4 feet or 26% through proactive signage and verbal directions to optimize crowd management.

Affiliations

  • Meetings, Incentives, Conferences, and Exhibitions (MICE) Industry Group
  • Guest Relations Association (GRA)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Admissions Systems and Technology Innovators Forum
  • American Medical Informatics Association
  • Collegiate Admissions Professionals Network
  • International Council of Nurses
  • National Society for Event Planning Professionals
  • Society for Hospitality and Tourism Management (SHTM)

Certifications

  • Emergency Preparedness and Crisis Management Certification - process
  • Basic First Aid Certification, Ironclad Systems
  • Licensed Crowd Manager - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Administrative Professional (CAP)
  • Food Safety Manager Certification - Portland Health Department
  • Accredited in Admissions and Registration Technology (ART) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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