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Skills

  • Organization
  • International student instruction
  • Maximizing client retention
  • Multi-day clinic organization
  • Engaging diverse audiences
  • Client satisfaction tracking
  • First Aid/CPR
  • Regulatory compliance
  • Facilities management
  • Team management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Achieved instructor certifications in CPA.
  • Assisted in the launch of a new digital booking system.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Adjusted upcoming training approaches.
  • Adjusted lessons for language and cultural differences.
  • Assisted in the launch of a new digital booking system for lessons, which increased client enrollment by 85% and reduced scheduling conflicts.

Summaries

  • Problem-solver with a friendly and open demeanor.
  • Eager to put my advanced procedure and program skills gained over 18 years of experience to good use in an exciting new position.
  • Clear understanding of vendor management and project management as well as vendor management training.
  • Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow.
  • Achieved a 34% increase in student skill levels.
  • Achieved a 24% success rate.
  • Achieved 49% skill advancement.
  • Adhered to strict safety protocols.
  • Ski School Instructor with experience promoting program success in method environments.
  • Achieved 56% faster learning times.

Accomplishments

  • Served over 10 clients across various skill levels, ranging from beginners to advanced skiers, retaining a return rate of 37%.
  • Facilitated slope-side demos that led to a 69% increase in walk-up registrations for advanced group sessions.
  • Improved engagement and safety during group lessons by integrating advanced communication tools such as Tableau, achieving a 54% increase in on-slope communication.
  • Developed a comprehensive training manual used by Brightline to onboard newly hired ski instructors, shortening the learning curve from three years to the past year.
  • Led ski camps that consistently exceeded participation goals and garnered student re-enrollments upwards of 43% per season.
  • Assessed slopes and weather conditions daily to adjust lesson plans accordingly, ensuring optimal learning environments and reducing lesson cancellations by 67%.
  • Documented and resolved metric which led to initiative.
  • Delivered CPR-certified emergency care to injured participants on multiple occasions, minimizing injury escalations and promoting a safe learning environment.
  • Championing on-mountain safety protocols across 17 group lessons each month, reducing incidents and ensuring compliance with resort policies.
  • Fielded and resolved client complaints quickly, enhancing customer retention and contributing to a 37% repeat booking rate.

Affiliations

  • International Council of Nurses
  • Society of Human Resource Management
  • Winter Yoga Training for Ski Instructors – Seattle
  • American Medical Informatics Association
  • Professional Ski Instructors of America (PSIA)
  • Organized annual 'Ski with the Pros' event to fundraise for athletic scholarships
  • Freemason
  • National Ski Patrol (NSP)
  • Annual Membership in National Outdoor Leadership School (NOLS)
  • Ski Areas of New York Membership (SANY)

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Advanced Telemark Instructor Certification (PSIA-AASI)
  • Backcountry Ski Guide Certification (initiative)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • PSIA-AASI Snowboard Level 1 Certification
  • Level 1 Adaptive Alpine Instructor Certification (PSIA-AASI)

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