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Skills

  • Bookkeeping
  • Strategic planning
  • Staff management
  • Cost reduction strategies
  • Organization
  • Organizational Efficiency
  • Payroll and budgeting
  • Relationship development
  • Data-driven decision making
  • Documentation and control

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Authored key standard operating procedures (SOPs) for regional operations, ensuring full compliance and a 52% reduction in error rates.
  • Achieved a $17 cost reduction in operational expenses.
  • Collaborated with external stakeholders.
  • Achieved results over 6 months.
  • Chaired regional strategy meetings.
  • Collaborated with senior leadership to develop fiscal plans leading to a 3 budget increase for talent development initiatives.
  • Achieved a 48% reduction in error rates.
  • Achieved a 5 budget increase.
  • Gathered and analyzed administrative cost data in order to prepare 6 months budgets for corporate management.

Summaries

  • Regional Support Team Chief with 14 years of successful team leadership and budget management experience.
  • Achieved a 41% reduction in delays.
  • Achieved cost reductions in two years.
  • Achieved a 82% improvement in team efficiency region-wide.
  • Achieved results across 17 regions.
  • Adept in overseeing compliance audits.
  • Achieved results across 6 months.
  • Achieved a $12 reduction in operational costs.
  • Achieved project completion within two years.
  • Professional in office management and administration with 14 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.

Accomplishments

  • Led the successful negotiation of vendor contracts, achieving $6,000 in cost savings per quarter without sacrificing performance or delivery expectations.
  • Supervised the procurement process, reducing supply chain bottlenecks by 32% and enhancing on-time delivery performance by 40% across 13 regions.
  • Conducted comprehensive risk assessments which minimized compliance violations by 18% in 10 locations.
  • Conducted training sessions on compliance and operational standards, enhancing team knowledge and reducing errors by 84% in 2021.
  • Reengineered regional support operations, reducing response times by 50% and improving issue resolution accuracy by 41%.
  • Revamped the regional onboarding program, reducing new employee ramp-up time by 27% through focused instructional improvements.
  • Standardized reporting procedures across all regional offices, which improved data accuracy and reduced decision-making delays by 21% across teams.
  • Facilitated crisis management operations, ensuring back-to-business recovery times decreased by 84% during initiative.
  • Led the annual compliance training program across 6 regional offices, which resulted in 41% fewer audit findings in 2017.
  • Aligned regional office objectives with corporate strategy, driving a 54% improvement in key performance indicators (KPIs).

Affiliations

  • Harvard Business School Online Leadership Development Program Participant 2021
  • Certified Change Management Practitioner from Prosci
  • Society of Human Resource Management
  • Member of the North American Supply Chain Association
  • American Society of Safety Professionals
  • Member of the Global Crisis Risk Management Association (CRM)
  • Human Capital Institute (HCI) - Talent Development Member
  • Regional Chairperson for metric Alumni Council
  • Lead Facilitator at Employee Development Workshops hosted by Lakeside Partners
  • Society for Human Resource Management (SHRM) Member

Certifications

  • Certified Professional in Supply Management (CPSM)
  • Professional in Human Resources (PHR)
  • Chief Information Officer (CIO) Certification Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Risk Management Professional (CRMP)
  • CompTIA A+ Technician
  • Certified Agile Coach Ironclad Systems Certification
  • Certified Change Management Professional (CCMP)
  • Certified ScrumMaster (CSM)

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