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Skills

  • Interpersonal communication skills for technical and non-technical teams
  • Customer service
  • Team management
  • ERP system configuration and customization
  • Budget management for complex ERP projects
  • Agile ERP project management
  • Project organization
  • Cross-functional team coordination
  • Project milestone tracking and reporting
  • Process improvement

Work Experiences

  • Achieved results within three years.
  • Looked into project issues and either fixed them or escalated them.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Boosted overall system utilization.
  • Created comprehensive documentation for ERP system configurations.
  • Achieved a 44%-higher post-implementation survey rating.
  • Configured job costing and project management modules within ERP.
  • Configured ERP solutions for Miscellaneous compliance.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with system customers to determine their needs and deliver standard service.

Summaries

  • Configured ERP platforms for data visibility.
  • Achieved a 35% adoption rate of new ERP systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Completed training within the first 6 months.
  • Aligned projects with business growth goals.
  • Strengths in quality assurance and process improvement backed up by Miscellaneous training.
  • ERP Implementation Engineer with 8 years of experience achieving ambitious goals in a difficult IT environment.
  • Achieved 56% user adoption rates within one quarter of ERP go-live.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Cloud-based ERP implementation specialist with experience in SaaS platforms, improving operational accessibility for mobile and remote workforces in Miscellaneous.

Accomplishments

  • Trained over 17 employees on newly implemented ERP functionalities, improving compliance rates to 81%.
  • Facilitated successful cross-departmental communication during ERP system upgrade, ensuring process was met ahead of schedule.
  • Played a key role in cloud ERP migration, enabling 2 of employees to shift to remote operations without disruption.
  • Documented and resolved program which led to procedure.
  • Improved customer service by integrating ERP with CRM, providing real-time order tracking and reducing order entry issues by 57%.
  • Implemented ERP disaster recovery plan that reduced potential recovery time by 13 hours following system downtime events.
  • Led project to integrate ERP with e-commerce platform, enabling seamless product availability updates in real-time.
  • Enabled multi-warehouse tracking in ERP for better inventory control, reducing surprise out-of-stock issues by 37%.
  • Trained 17 key stakeholders on using ERP forecasting tools, resulting in a reduction in stock overages by 34%.
  • Collaborated with team of 6 in the development of method.

Affiliations

  • Project Management Institute
  • Enterprise Resource Planning (ERP) Systems Special Interest Group (SIG)
  • Freemason
  • Association for Information Systems (AIS)
  • Toastmasters
  • Microsoft Dynamics User Group
  • Certified Cloud ERP Professionals
  • Database Management Professionals Association
  • Association of Change Management Professionals (ACMP)
  • Information Technology Alliance (ITA)

Certifications

  • Certified Data Management Professional (CDMP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Infor CloudSuite Industrial Implementation Certification
  • Certified ERP Implementation Specialist (via framework)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • NetSuite ERP Consultant Certification
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Syspro ERP Certified Consultant

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