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Skills

  • Consistently meets sales goals
  • Strategic sales knowledge
  • Method equipment
  • Personable
  • MS Office
  • MS Office Suite
  • Exceptional time management skills
  • Active Data Online
  • Call center transactions
  • Patient care and physical therapy

Work Experiences

  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Solved
  • Returns and exchanges were handled by me.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Provided product and service information to customers.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Recommendation
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Attended 18 team meetings to express my concerns and provide constructive feedback to others each month.

Summaries

  • Solid team player with a cooperative and positive attitude.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Excel in Power BI offerings, Adobe Creative Suite use, and cross-functional collaboration.
  • Motivated individual.
  • Seasoned
  • I am currently looking for a Senior Agent position in a Brightline.
  • Focused on customer service
  • Trained in the use of SAP and knowledgeable about local markets.
  • Well-versed in SAP solutions and a strong communicator.
  • A dedicated professional promoting a diverse skill set that includes cross-functional collaboration and process improvement.

Accomplishments

  • Implemented a customer feedback system that resulted in actionable insights, improving service level quality by 20% in 2020.
  • Worked with upper management to implement changes leading to a 15% increase in net promoter score (NPS) within 6 months.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Developed personalized outreach strategies that increased client retention by 15% over 6 months.
  • Routinely collaborated with marketing to refine communication strategies, increasing product awareness among clients by 49%.
  • Program 2 WPM data entry rate, with 2% accuracy.
  • Documented and resolved framework which led to standard.
  • Partnered with tech and data teams to build automated reporting tools, enabling faster decision-making and a 46% improvement in response time.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

Affiliations

  • Customer Service Group Forum
  • Customer Contact Week (CCW) Community
  • Customer Success Leadership Group
  • International Association of Administrative Professionals
  • National Association of Sales Professionals (NASP)
  • Service Industry Association (SIA)
  • International Customer Service Association (ICSA)
  • Certified Customer Service and Support Professional Program
  • American Marketing Association
  • Freemason

Certifications

  • Customer Support Specialist (CSS), procedure
  • Certified Customer Interaction Professional (CCIP)
  • Certified Sales Agent (CSA) - standard
  • Certified Customer Experience Professional (CCXP) - Cedar Works
  • ITIL Foundation Certification in IT Service Management
  • CompTIA Security+
  • Certified Sales and Customer Retention Professional - metric
  • Certified Quality Assurance Professional (CQAP) in Customer Service
  • CompTIA A+ Technician
  • Certified Service Excellence Champion - Lakeside Partners

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