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Skills

  • Incident reporting and documentation
  • First Aid/CPR
  • Emergency response procedures
  • Cash management and reconciliation
  • Adherence to safety and legal regulations
  • Team building
  • Security awareness
  • Program equipment
  • Hospitality service expertise
  • Relationship development

Work Experiences

  • Carried out ID and ticket verification for 3 patrons per event, ensuring 36% compliance with age restrictions.
  • Cross-trained to provide backup support in other operational roles including ticket sales and merchandise, leading to increased team flexibility.
  • Consistently resolved patron disputes with courtesy and efficiency, de-escalating tensions while upholding venue rules.
  • Assisted with venue breakdown.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved a Excellence Award for outstanding safety performance.
  • Collected post-event feedback from patrons.
  • Created and implemented a new check-in procedure, cutting processing time by 45% while improving throughput.
  • Boosted ticket sales by $12 per event.

Summaries

  • Door Staff Member is a multi-talented Door Staff Member who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Coordinated with emergency medical staff.
  • Adept at training and mentoring staff, successfully onboarded 12 new team members, which resulted in improved performance reviews and smoother operations.
  • In a short amount of time, venues are restored to a neat and professional appearance.
  • Conducted proactive monitoring and security checks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Usher with experience selling tickets, answering questions, and keeping an eye on the facilities.
  • Achieved a 37% improvement in overall event safety outcomes.
  • Contributed to a 16% improvement in guest safety.

Accomplishments

  • Effectively managed up to 3 guests in coat check services per night, reducing misplacement incidents by 47% through an updated tracking system.
  • Adopted new technologies in guest verification, helping detect fraudulent IDs and preventing unauthorized access during program.
  • Monitored surveillance cameras throughout 11-hour shifts, identifying suspicious activity and responding promptly to potential security threats.
  • Developed a comprehensive safety checklist for backdoor access points, ensuring compliance with fire and safety codes during peak hours.
  • Collaborated with team of 3 in the development of framework.
  • Responded quickly to incidents involving unruly patrons, utilizing de-escalation techniques to maintain a safe environment.
  • Supported compliance in high-risk scenarios through knowledge of safety laws, earning a commendation for safe conduct during 2022's busiest season.
  • Regularly conducted perimeter patrols every 12 hours, identifying potential security risks, ultimately reducing them by 31%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved guest issues with misplaced personal items in coat check, leading to a 43% increase in patron satisfaction.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Association of Information Technology Professionals
  • National Organization for Safety Emergency Management (NOSEM)
  • American Society of Safety Professionals
  • National Crime Prevention Council (NCPC) Member
  • Security Professionals Alliance of Columbus
  • Certified in Access Control Systems OSHA
  • Toastmasters
  • Certified Venue Safety Officer (CVSO) OSHA

Certifications

  • Building Security Basics Certification (Arizona, 2015)
  • Oversized Event Crowd Management Certification (Meridian)
  • Certified Safety and Security Management - Vantage
  • Hospitality & Guest Services Certification (2022, Lakeside Partners)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Threat Assessment and Security Certification - method
  • Certified Venue Examinations (CVE) by Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Emergency Preparedness Certification (BEPC) - Seattle

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