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Skills

  • Supervision
  • Communications
  • Strategic decision making
  • Credit Policy Development and Review
  • Credit Limit Negotiations
  • Revenue generation
  • Customer Aging Report Analysis
  • Automated billing system implementation
  • Bank security expert
  • Bad Debt Reduction Strategies

Work Experiences

  • Achieved a 68% reduction in uncollectable accounts.
  • Automated credit risk profiling for over 9 accounts.
  • Cut total processing time by 58%.
  • Achieved results within 2021.
  • Achieved 27% of target payments.
  • Achieved recovery over a 18 months period.
  • Adjusted customer credit limits based on financial data.
  • Met deadlines by proactively managing individual and team tasks and implementing program processes.
  • Hired, trained, and mentored 16 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Submitted loan applications to the loan underwriter for review and approval.

Summaries

  • Credit Control Supervisor is a poised and professional Credit Control Supervisor who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Collaborated to enhance credit control processes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Credit Control Supervisor who has managed multimillion-dollar business operations for 9 years.
  • Achieved an error reduction of 70% in manual invoicing.
  • Within Miscellaneous, senior Credit Control Supervisor and outstanding performer in risk assessment and client relations.
  • Dedicated Credit Control Supervisor with 2 years of administrative and operations management experience.
  • Meet bank and customer service standards on a regular basis.
  • 14 years of experience.
  • Interpersonal skills are exceptional.

Accomplishments

  • Recognized with Innovation Award for reviewing and enhancing the company’s credit control procedures, ultimately leading to initiative.
  • Designed customized debtor communication plans, resulting in a 30% increase in the timely payment of overdue invoices.
  • Prepared and presented monthly performance reports to senior management, recommending actionable insights to decrease outstanding liabilities.
  • Reduced manual invoice errors by 37% through the introduction of automated billing systems, directly improving cash collection timelines.
  • Resolved product issue through consumer testing.
  • Worked closely with the legal department to enforce debt recovery actions, leading to the retrieval of 13 from long-overdue accounts.
  • Championed a multilingual debtor outreach program, reducing overdue payments from international clients by 63%.
  • Collaborated with cross-functional teams to optimize credit term adjustments, significantly improving cash inflow by 7.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the adoption of a new credit scoring model, which resulted in more accurate credit assessments and reduced bad debt by 16%.

Affiliations

  • International Association of Credit Portfolio Managers (IACPM)
  • Institute of Credit Management (ICM) - Certified Credit Professional
  • Commercial Finance Association (CFA) - Risk Management Member
  • International Association of Administrative Professionals
  • Jaycees
  • Association of Credit and Collection Professionals (ACA International)
  • Financial Executives International (FEI) - Credit Risk Division
  • North American Association of Credit Control Supervisors (NAACCS)
  • International Credit and Trade Finance Association (ICTF)
  • Regular speaker on Credit Control methodologies at metric

Certifications

  • Higher Professional Diploma in Credit Control and Debt Management by Summit Group
  • Certified Credit Portfolio Manager from Harbor & Co.
  • Credit Risk Analysis Certificate by procedure
  • ERP System Certification in Power BI by category
  • Certified Professional Receivables Manager (CPRM) from Receivables Training Academy (RTA)
  • Credit Control and Debt Management Diploma by Cedar Works
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners (ACFE)
  • Certified Credit Manager (CCM) from Credit Services Association (CSA)
  • Fellowship of the Chartered Institute of Credit Management (FCICM)
  • ISO 31000 Risk Manager Certification from Summit Group

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