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Skills

  • Planning and coordination
  • Communications
  • Customer service
  • Dental instrument preparation
  • Medical records management
  • Exam room setups
  • Periodontics
  • Treatment room setup
  • RFI Scanners
  • Time management

Work Experiences

  • Coordinated operations during high-volume patient periods.
  • Earned PRAISE certification in 2020.
  • Enhanced patient experience.
  • Assisted the dentist with procedures such as procedure, method, and framework.
  • Gathered and reviewed patient records, data, and medical history to share with dentists so that patient assessments, diagnoses, and treatment could be completed quickly and accurately.
  • Maintained a clean, sterile, and positive environment to maximize patient comfort, safety, and satisfaction.
  • Collaborated with cross-functional teams.
  • Recommended warm saltwater rinsing, pain medication dosage, improved, flossing methods, brushing techniques, and streamlined to patients for postoperative and general oral health care.
  • Created efficient training documents for onboarding.
  • Collaborated with cross-functional teams to update office management software, resulting in faster processing times of patient records.

Summaries

  • Expert in metric with a strong aptitude for implemented and improved.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Back Office Dental Assistant.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Personable Back Office Dental Assistant with 3 years of direct patient contact to provide superior dental care.
  • Communicative and team-oriented, with Workday expertise.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Miscellaneous student seeking hands-on experience through an internship in quality assurance.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Optimized appointment scheduling and chair management to ensure minimal downtime between treatments, resulting in a 39% increase in daily patient load.
  • Supported dental hygienists and dentists with a variety of dental technologies and complex restorative procedures, reducing chairside errors and improving patient health outcomes.
  • Assisted with dental radiography (X-rays), improving diagnostic accuracy and helping identify underlying issues that enhanced treatment planning for long-term patient care.
  • Proactively addressed patient concerns and inquiries regarding post-op procedures and billing, resulting in an improvement in patient satisfaction scores by 73%.
  • Resolved patient financial issues related to billing quickly, resulting in a 79% improvement in the collection rate and enhancing patient satisfaction related to their financial treatment plans.
  • Enhanced scheduling efficiency by improving patient processing and maximizing chair occupancy, contributing to an increase in daily clinic capacity by 69%.
  • Led waste reduction initiatives by improving supply usage and introducing recycling programs for dental materials, reducing clinic waste output by 63%, and qualifying the office for green certification.
  • Assisted chairside with a variety of dental procedures including metric, ensuring smooth and efficient operations for quicker patient turnover and a more relaxed environment.
  • Successfully implemented a new digital patient scheduling system integrated with Workday, which enhanced appointment booking accuracy and reduced double-bookings by 39%.
  • Collaborated with cross-functional teams of dental professionals and specialists to update clinical protocols, resulting in more consistent care across 10 clinics.

Affiliations

  • Certified with the Infection Control Exam (ICE) in 2015, regulated through the Dental Assisting National Board (DANB)
  • Member of the Association of Dental Implant Auxiliaries to support and enhance skills in surgical procedures
  • Active member of the Dental Anesthesia Assistant National Certification Examination (DAANCE) forum for continuing education
  • Member of Washington Association of Dental Assistants, attending regular meetings to stay updated on state regulations
  • Participated in a professional seminar on Radiography Safety hosted by Summit Group in 2016
  • Member of the American Dental Assistants Association (ADAA) since 2020
  • Guest lecturer for Dental Assisting students at procedure promoting career development in dental operations
  • Completed professional development in dental auxiliary efficiency techniques at system in 2019
  • Volunteered at category to provide dental care assistance to underprivileged communities
  • Served as a clinical supervisor and trainer for dental assisting interns from Ironclad Systems in 2015

Certifications

  • Google Certified Professional Cloud Architect
  • ServSafe
  • Oral and Maxillofacial Surgery Assistant Certification (OMSA) - 2019
  • CPR and AED Certification from the American Red Cross - 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Orthodontic Assistant (COA) – 2018
  • Dental Software Proficiency Certificate (e.g., Dentrix, Eaglesoft) - ServiceNow
  • Infection Control (ICE) Certification - 2020
  • Radiology Health and Safety Certification (RHS) - Arizona
  • CompTIA Network+

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