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Skills

  • Electronic health record (EHR) implementation
  • Database administration
  • Documentation and control
  • MS Office
  • Client referral program development
  • Data entry
  • Budgets
  • Presentation design
  • Policy and procedure modification
  • Scheduling

Work Experiences

  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on process improvement and project management.
  • Intervened between Radiology Office Managers during arguments and diffused tense situations using workflow optimization and vendor management.
  • Achieved Employee of the Year for cost-effective operation.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved this over the past year.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Organized standard meetings for 17 Radiology Office Managers and coordinated the availability of conference rooms for attendees every 6 months.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.

Summaries

  • To meet project objectives, prioritize projects and multitask effectively.
  • Looking for a management position with a company in the Healthcare sector.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Accomplished in leading teams through departmental transitions, successfully managing the relocation of radiology facilities and reducing operational downtime by 55% days during moves.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Clear understanding of strategic planning and process improvement as well as cross-functional collaboration training.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.

Accomplishments

  • Successfully negotiated contracts with new insurance providers, expanding patient coverage and increasing revenue by 85%.
  • Trained 5 radiology technicians and administrative staff on new technology systems, improving on-time patient processing by 23%.
  • Developed employee performance metrics that improved productivity and patient care quality ratings by 56% in 2016.
  • Fostered a workplace culture of continuous professional development, increasing employee certification renewal compliance to 83%.
  • Introduced a new workflow management system that increased patient capacity by 38% within 18 months.
  • Orchestrated a facility relocation project, minimizing downtime and maintaining patient access to services with only 12 hours of disruption.
  • Facilitated weekly departmental meetings focusing on process improvements, resulting in a measurable increase in staff engagement and retention.
  • Negotiated service contracts for diagnostic imaging equipment maintenance, cutting annual service costs by 13 and improving machine uptime.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted performance audits and developed improvement plans that increased workflow efficiency by 44%.

Affiliations

  • National Association for Healthcare Quality (NAHQ)
  • Healthcare Leadership Council
  • Jaycees
  • Toastmasters
  • Hospital and Health System Association of America (HHSAA)
  • Project Management Institute
  • National Association of Healthcare Assistants (NAHCA)
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • International Association of Administrative Professionals
  • American Medical Informatics Association

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • American Registry of Radiologic Technologists (ARRT) Certified
  • Certified Professional Coder (CPC)
  • ServSafe
  • Certified Healthcare Financial Professional (CHFP)
  • Mammography Quality Standards Act (MQSA) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Health Information Management (HIM) Certification
  • Certified Professional Billing (CPB)

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