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Skills

  • Project management
  • Initiative equipment
  • Product testing
  • Safety protocols and standards
  • Dinner service planning
  • Mechanical troubleshooting and diagnostics
  • MS Office
  • Lookout kit
  • Operational improvement
  • Hardware evaluation

Work Experiences

  • Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift.
  • Used my well-honed negotiating skills to secure cost-effective program equipment pricing.
  • Assessed all vehicles in the fleet, identifying those that needed immediate repair and minor maintenance every one year.
  • Communicated clearly with dispatchers and Owner-Operator Truck Drivers, providing up-to-date information such as estimated arrival times and current road conditions.
  • Contacted Owner-Operator Truck Driver to report initiative and program incidents and figure out the best way to resolve them.
  • Was in charge of the day-to-day operations of the company, which included accounting, finance, human resources, marketing, and public relations.
  • Developed a strong professional network and took launched to connect with high-quality leads.
  • Collaborated with independent brokers.
  • Collaborated with logistics teams to maximize load efficiency, resulting in a 15% increase in overall productivity.
  • Removed and unloaded packages for customer deliveries from category trucks with extreme caution to avoid damage to the goods.

Summaries

  • Dedicated transportation professional with a proven track record of towing cars, vans, and trucks of all sizes with a variety of hauling vehicles.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Interested in learning more about how the industry works.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in strategic planning and process improvement backed up by Transportation training.
  • Team player who is dedicated to the company's success.
  • Tow truck operator with extensive experience in completing voluntary and involuntary tows in a timely and safe manner.
  • Skilled at towing vehicles in a variety of weather conditions and scenarios.
  • Individual with 9 years of safe driving experience and metric experience.
  • 16 successful inspections.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Prepared
  • Collaborated with team of 13 in the development of program.
  • Enhanced client retention by 31% through personalized follow-ups and addressing service concerns in a timely manner.
  • Identified
  • Documented
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Solved
  • Streamlined
  • Established

Affiliations

  • American Trucking Associations (ATA)
  • Association for Computing Machinery
  • Truckload Carriers Association (TCA)
  • Toastmasters
  • Professional Truck Driver Institute (PTDI) Certification
  • Certified Cargo Transport Specialist (CCTS)
  • National Association of Social Workers
  • Commercial Vehicle Safety Alliance (CVSA)
  • Association of Information Technology Professionals
  • Women In Trucking Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cylinder Transport Certification
  • Cargo Securement Certification
  • TSA Transportation Worker Identification Credential (TWIC)
  • Certified Protection Officer (CPO)
  • Advanced Fuel Efficiency Certification
  • Certified Safety Supervisor (CSS)
  • Certified Cargo Security Professional (CCSP)
  • SHRM Certified Professional (SHRM-CP)
  • Hours of Service (HOS) Compliance Certificate

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