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Skills

  • Business Development
  • Piano lessons
  • Internal auditing
  • Positive learning process
  • Time management skills
  • Excellent communication
  • Heavy lifting
  • Sales
  • Credit and collections
  • Safety measures

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved 20% compliance with framework regulations.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Aligned scheduling with customer traffic patterns.
  • Achieved over 25% revenue target for initiative.
  • Achieved procedure scores.
  • Boosted trial conversions by 56%.
  • Achieved Outstanding Service Award for consistently maintaining cleanliness standards required in restaurant inspections conducted by metric.
  • Adhered to strict recipe guidelines.
  • Balanced daily cash drawers with near zero discrepancies, even in handling amounts exceeding $18 per shift.

Summaries

  • Dedicated to quality control and safety, achieving 75% pass rate in all health standards across multiple shifts.
  • Knowledgable in a variety of design and testing methodologies.
  • Conducted thorough market analysis.
  • Customer service-oriented professional with expertise in complaint resolution, driving a 78% increase in repeat business through timely issue resolution.
  • Achieved a 70% boost in trial conversions.
  • Accomplished this during 2020.
  • Achieved 19% improved sales metrics.
  • Achieved timely issue resolution.
  • Delivered prompt service.
  • Motivated Quick Service Food Beverage with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Advised
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Reduced
  • Created
  • Trained
  • Developed
  • Managed
  • Streamlined
  • Prepared

Affiliations

  • Joined the International Franchise Association (IFA) to better understand operational models for franchise management, 2019
  • Selected for participation in the Restaurant Leadership Conference, focusing on skills and strategies for quick-service restaurant leadership, 2022
  • Member of the Society for Hospitality and Foodservice Management (SHFM) to enhance skills in cross-functional collaboration, 2021
  • Regular attendee at the Global Restaurant Leadership Conference, keeping up-to-date with trends in global food and beverage management, 2021
  • Member of the International Foodservice Executives Association (IFSEA) to stay updated on best practices and industry trends, 2023
  • Certified in HACCP (Hazard Analysis and Critical Control Points) for ensuring food safety protocols, 2021
  • Awarded Sustainability Star Certification for reducing energy usage and embracing eco-friendly operations, 2017
  • ServSafe Food Protection Manager Certification 2017
  • National Council of Chain Restaurants (NCCR) participant, contributing to legislative advocacy for the quick service industry since 2018
  • Member of the National Association of Catering & Events (NACE), focused on the promotion of store-wide promotional events and guest experience, 2024

Certifications

  • Certified Professional in Food Safety (CP-FS)
  • Team Leader Management Credential — National Restaurant Association
  • Certified Hospitality Supervisor (CHS)
  • Certified Protection Officer (CPO)
  • Environmental Health and Safety Manager (EHSM) Certificate
  • Customer Service Excellence Certification — National Restaurant Association
  • Food Protection Manager Certification (ServSafe)
  • Behavioral Based Safety Training (BBST)
  • Certified Restaurant Professional (CRP)
  • Advanced POS Analytics for Quick Service Restaurants

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