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Skills

  • Music showcase training
  • Contract auditing
  • Customer relationship building
  • Budgeting
  • Credit and collections
  • Time management skills
  • Weekly Payroll
  • Client-focused
  • Customer service
  • Computer literate

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Balanced daily cash drawers with near zero discrepancies.
  • Analyzed customer analytics for menu adjustments.
  • Examined damaged vehicles in order to estimate repair costs and deductibles.
  • Adapted menu offerings accordingly.
  • Captured service improvement opportunities.
  • Put in place systems to keep track of inventory transactions and eliminate inconsistencies.
  • Achieved Outstanding Service Award for consistently maintaining cleanliness standards required in restaurant inspections conducted by metric.
  • Achieved 20% compliance with framework regulations.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Delivered prompt service.
  • Customer-focused and results-driven.
  • Customer service-oriented professional with expertise in complaint resolution, driving a 78% increase in repeat business through timely issue resolution.
  • Achieved timely issue resolution.
  • Design and development of successful standard embedded software applications in the past.
  • Achieved 19% improved sales metrics.
  • Accomplished this during 2020.
  • Achieved 17% growth in targeted beverage sales.
  • Customer service expert consistently recognized for a 19% increase in guest satisfaction and a positive store environment.
  • Motivated Quick Service Food Beverage with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Identified best-selling meal combos and adjusted promotional focus, leading to a boost in average daily sales by $14.
  • Identified
  • Design: Responsible for creative design for prominent initiative.
  • Developed staff scheduling strategies that optimized labor costs and improved overall team efficiency, reducing idle time during shifts.
  • Developed
  • Effectively handled customer complaints and disputes, maintaining a 66% positive resolution rate during all service shifts.
  • Streamlined
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Collaborated with the marketing team to redesign the menu based on competitor analysis, leading to a 45% rise in sales over 18 months.
  • Completed accurate end-of-day cash reconciliations with zero discrepancies, balancing $6 daily over several months.

Affiliations

  • National Restaurant Association Member, actively participating in industry events since 2020
  • Completed course in Foodservice Performance Index Analysis through Vantage, sharpening skills in financial reporting for foodservice managers, 2021
  • Completed leadership training with the Quick Service Restaurant Leadership Institute, 2022
  • National Council of Chain Restaurants (NCCR) participant, contributing to legislative advocacy for the quick service industry since 2018
  • Participated in Advanced Restaurant Management Program at Beacon Labs, specializing in compliance with health and safety regulations, 2018
  • Regular attendee at the Global Restaurant Leadership Conference, keeping up-to-date with trends in global food and beverage management, 2021
  • Joined the International Franchise Association (IFA) to better understand operational models for franchise management, 2019
  • Certified Restaurant Manager credential through the National Restaurant Association Educational Foundation, 2020
  • Certified in HACCP (Hazard Analysis and Critical Control Points) for ensuring food safety protocols, 2021
  • Active participant in the Fast Casual Executive Summit, representing our brand in innovation and growth discussions, 2020

Certifications

  • Food Preparation & Cooking Safety — metric
  • Certified Professional in Food Safety (CP-FS)
  • CPR and First Aid Certification
  • POS System Mastery Certification — initiative
  • Hazard Analysis Critical Control Points (HACCP) Certification
  • OSHA 10-Hour General Industry Safety and Health Certification
  • Quality Service and Customer Satisfaction Certification — Vantage
  • ServSafe Allergens Certification
  • Fast Food Management Diploma — American Hotel & Lodging Educational Institute
  • Certified in Food Management Principles

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