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Skills

  • Customer service
  • Crisis management and emergency planning
  • Facility utilization monitoring
  • MS Office
  • Organization
  • Data-driven decision making
  • Diversity and inclusion in programming
  • Participant Satisfaction Tracking
  • Community Engagement Initiatives
  • First Aid/CPR and AED certified

Work Experiences

  • Created customized client programs to meet their specific fitness requirements.
  • Achieved Employee of the Year for excellence in community outreach by facilitating over 3 hours of volunteer recreation programs.
  • Was in charge of ordering and maintaining all recreational equipment.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Had an excellent attendance record and was always on time for work.
  • Planned weekly activities for the assigned group and facilitated smooth transitions so that everyone arrived on time.
  • Coordinated special needs recreation programs, increasing accessibility and satisfaction scores by 27% through tailored activity planning.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 15% improvement in survey satisfaction scores.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Consistently deliver top-notch recreational services.
  • Certified in OSHA, leveraging training to drive youth programs that resulted in a 83% increase in engagement and satisfaction.
  • Dedicated Rec Staff professional with a passion for fostering community wellness, recognized with the Top Performer for excellence in outreach programming.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Created high-impact programs.
  • Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 19% higher engagement rate.

Accomplishments

  • Facilitated QuickBooks for 14 of participants per session over two years, with participant satisfaction scores improving by 31%.
  • Streamlined communications between staff and participants, reducing response time to service requests by 25%.
  • Coordinated fundraising activities that secured 10 in additional funding, successfully surpassing the target goal by 22%.
  • Developed specialized programming for individuals with disabilities, increasing inclusion and accessibility by 53%.
  • Reduced overall operational costs by $215,000 through the streamlining of program registration processes using QuickBooks.
  • Developed weekly fitness and wellness workshops for employees of Beacon Labs, resulting in improved organizational health metrics by 67%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Liaised with facility managers to optimize scheduling, improving utilization rates and lowering operational costs by $16.
  • Established a youth mentorship initiative, resulting in a 58% increase in youth retention in after-school programs.
  • Fostered collaborative partnerships with method, securing 3 in resources to enhance recreation services.

Affiliations

  • Society for Health and Physical Educators (SHAPE America)
  • American Marketing Association
  • National Alliance for Youth Sports (NAYS)
  • International Council of Nurses
  • Jaycees
  • Certified Esports Specialist (CES) - 2023
  • Coalition for Youth Sports Development (CYSD)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • American College of Sports Medicine (ACSM)

Certifications

  • High-Performance Team Building Facilitator Certification
  • Child and Youth Worker's Certification
  • Early Childhood Education Certification
  • Group Fitness Instructor Certification (ACE, AFAA)
  • Behavior Management Specialist Certification
  • First Aid/CPR Certified
  • Outdoor Leadership Certification (Wilderness Education Association)
  • Certified Public Accountant
  • CompTIA Network+
  • Project Management Professional (PMP) in Recreation Program Development

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