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Skills

  • Financial reporting and analysis
  • Inventory controls
  • Conflict resolution and mediation
  • Budgeting
  • Food plating and presentation
  • Process equipment
  • Sales forecasting
  • Cost-saving initiatives
  • Staff training and development
  • Operational improvement

Work Experiences

  • Collaborated with department leads.
  • Analyzed customer feedback.
  • Informed 5 metric of employees about menu changes and procedures.
  • Contributed to a 16% decrease in customer complaints.
  • Contributed to overall seasonal event planning, helping boost revenues by $11 per coordinated event.
  • Addressed alcohol stock shortages.
  • Collaborated with bar management.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Aligned menu with Columbus market trends.

Summaries

  • Bar Shift Leader has been certified.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Achieved a 11% boost in customer satisfaction ratings.
  • Assessed team performance.
  • Achieved 23% growth in repeat patronage.
  • Bar Shift Leader with 8 years of experience.
  • Clear understanding of project management and performance reporting as well as project management training.
  • Talented chef with 10 years of experience preparing and serving a wide range of foods.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Bar Shift Leader and outstanding performer in strategic planning and vendor management.

Accomplishments

  • Implemented innovative staff training which improved service speed by 36% and increased sales during peak hours.
  • Built positive relationships with regular patrons, enhancing the bar’s reputation and increasing daily tips by 73%.
  • Established an efficient inventory rotation process based on FIFO principles, reducing expired products and waste by 54%.
  • Maintained regular and detailed liquor inventory counts, ensuring compliance and reducing stock discrepancies by 18%, contributing to a 100% audit pass rate.
  • Collaborated with local vendors to secure premium spirits at reduced costs, decreasing overall expenditure by 43%.
  • Trained bar staff on updated POS system, reducing checkout times and enhancing turnaround during busy hours.
  • Resolved customer service issues promptly during shifts, leading to positive reviews and increased repeat clientele by 84%.
  • Collaborated with team of 16 in the development of category.
  • Worked with the bar manager to design seasonal drink specials, leading to a boost in customer engagement and a revenue increase of 63% during seasonal events.
  • Achieved 51% increase in daily sales by optimizing bar workflow and upselling seasonal specials.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • United States Bartenders' Guild (USBG) Member since 2019
  • Local Mixologists Association - Attended regular workshops
  • National Association of Social Workers
  • Restaurant Operations Professionals (ROP) - Member and regular meeting attendee
  • Accredited Mixologist – Credential issued by Brightline in 2021
  • Freemason
  • Lions Club
  • Association for Computing Machinery

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Food Handler's Certification (ANSI Accredited)
  • TIPS (Training for Intervention Procedures) Certification
  • ServSafe Alcohol Certification
  • Certified Tourism Ambassador (CTA)
  • Hospitality Revenue Management Certificate
  • CompTIA A+ Technician
  • CompTIA Security+

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