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Skills

  • Supplier relationship management
  • Revenue optimization
  • MS Office
  • Loss prevention techniques
  • Employee onboarding and training
  • Developing brand messaging
  • Team leadership and coaching
  • Daily store operations management
  • Team management
  • Supervision

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved a 85% boost in team productivity.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Successfully introduced new product lines that resulted in a 3% increase in annual profits.
  • Achieved 84% reduction in daily discrepancies.

Summaries

  • Professional with risk assessment and process improvement abilities who is dependable and attentive.
  • Achieved daily sales targets of $11.
  • Achieved this over a 6 months period.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Client-facing professional with a positive attitude and expertise in process improvement and risk assessment.
  • Adept at managing feedback programs.
  • Tableau is something I'm familiar with.
  • Willing to put workflow optimization knowledge to work for a well-established company in the Miscellaneous sector.
  • Adept at onboarding and training new hires, reducing training time by 22% while ensuring compliance with company procedures and policies.
  • Achieved a 25% reduction in discrepancies.

Accomplishments

  • Integrated new POS system (ServiceNow), reducing checkout times by 83% and improving customer flow during peak hours.
  • Assisted in forecasting seasonal sales trends, leading to an optimized product stock level and reduced excess inventory.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed store-to-store transfers and vendor deliveries, preventing stock outages and maintaining sales consistency across locations.
  • Reduced stock replenishment time by training staff on best-practice inventory management techniques, improving efficiency by 30%.
  • Enabled customers to easily locate high-demand items through strategic floor planning, earning Employee of the Year.
  • Facilitated weekly staff meetings to motivate employees and address performance issues, resulting in a 15% reduction in tardiness.
  • Documented and resolved initiative which led to method.
  • Resolved product issue through consumer testing.
  • Enhanced cross-departmental communication by introducing a project management tool, Power BI, reducing task completion time by 55%.

Affiliations

  • International Council of Nurses
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Retail Industry Leaders Association (RILA)
  • Project Management Institute
  • Apparel and Retail Supply Chain Professionals Network
  • Society for Human Resource Management (SHRM) Retail Chapter
  • Certified Store Manager (PMP)
  • Customer Service Professionals Network (CSPN)
  • Society of Allied Merchandising Professionals

Certifications

  • Certified Loss Prevention and Security Professional – Brightline
  • Certified Retail Management Professional (CRMP) – framework
  • CompTIA A+ Technician
  • Retail Shrinkage and Loss Prevention Certification – Vantage
  • Marketer Training in Promotions and Discounts – program
  • Customer Service Excellence Certification – program
  • Certified Retail Supervisor (CRS) – system
  • Certified Pricing and Discount Strategist – standard
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • CompTIA Security+

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