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Skills

  • MS Office
  • Planning and coordination
  • RFI Scanners
  • Food preparation
  • Hardware evaluation
  • Troubleshooting malfunctioning equipment
  • Public speaking
  • Point of sale systems proficiency
  • Process implementation
  • Risk management processes and analysis

Work Experiences

  • Achieved 45% reduction in prescription errors.
  • New initiative and process guidelines were implemented, reducing administrative errors from 17% to 8%.
  • Achieved savings in 2015.
  • Improved drug inventory management procedures in order to cut down on waste and eliminate backorders and overstock.
  • Refilled prescriptions, gave advice on over-the-counter products, and double-checked insurance benefits.
  • Reviewed and monitored patient medication files and lab data in a hospital setting.
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
  • Achieved highest score among 15 pharmacy locations.
  • Achieved a 8-year audit pass rate of 67%.

Summaries

  • Quality assurance in procedure settings and team leadership in process improvement settings.
  • Strong technical skills and experience in performance reporting.
  • Dedicated to improving patient satisfaction.
  • Standard are well-understood.
  • Looking forward to taking on a new challenge with a successful team.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Expert in initiative with a strong aptitude for improved and implemented.
  • Proficient in promoting metric by leveraging vendor management and risk assessment knowledge.
  • Strong leadership, pharmacy operations, and customer service skills from a seasoned Pharmacy Technician with 17 years of experience.

Accomplishments

  • Developed a continuous education program for technicians, helping achieve a 57% higher completion rate of certification renewals.
  • Created workflow processes that reduced prescription fill times by method, significantly increasing customer satisfaction and reducing wait times.
  • Developed a patient education series on common medications, equipping patients with the knowledge to manage their treatment plans and reducing pharmacist intervention times by 43%. Resulting in a more efficient operational workflow.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Coordinated cross-functional safety checks, achieving a 79% reduction in medication handling errors by implementing double-check systems between pharmacists and technicians.
  • Championed a customer loyalty program, increasing return customers by 58% and improving overall community engagement.
  • Guided
  • Created
  • Achieved Scrum Master certification while in leadership role, ensuring the team maintained up-to-date compliance in pharmaceutical best practices.
  • Documented

Affiliations

  • Affiliate of the Institute for Safe Medication Practices (ISMP) for implementing best practices in medication safety and accuracy
  • Active member of the Patient Medication Assistance Program (PMAP) for community outreach and affordability programs
  • Participated in cross-functional training seminars for medication error prevention techniques organized by method
  • Member of the Pharmacy Technician Certification Board (PTCB) to maintain up-to-date certification standards
  • Enrolled in a Pharmacy Inventory Management course approved by program aimed at reducing inventory discrepancies
  • Contributing writer for the method on topics of operational efficiency and error resolution
  • Member of International Pharmaceutical Federation (FIP) for exposure to global advancements in pharmacy practice
  • Attended Annual Pharmacy Technician Symposium hosted by metric to discuss innovations in pharmacy practices
  • Completed Board of Pharmacy Specialties Certification Preparation Program in initiative for board certification
  • Active contributor to the National Advisory Committee for Pharmacy Technicians in discussions on standard operating procedures

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Pharmacy Workflow Specialist - Tableau
  • Apple Certified Associate (ACA)
  • Certification in Customer Service for Pharmacy Technicians - Adobe Creative Suite
  • Project Management Professional (PMP)
  • Infectious Disease Pharmacy Tech Specialist Certification
  • First Aid/CPR
  • Certified Business Analysis Professional (CBAP)
  • Association for Project Management (APM)
  • Endocrine Medication Education Certification for Pharmacy Techs

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