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Skills

  • Conflict de-escalation
  • Metric equipment
  • Aviation regulations (e.g., FAA, IATA)
  • First Aid/CPR
  • Operational improvement
  • Aircraft readiness verification
  • Organization
  • Business travelers
  • Emergency evacuation leadership
  • CPR and First Aid certified

Work Experiences

  • Collaboratively revised emergency response protocols.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Carried out pre-flight safety checks of emergency equipment.
  • Allowed for scheduling efficiencies across the Midwest.
  • Transported Power BI to 18 months customer locations.
  • Achieved top crew sales in the the Midwest.
  • Assisted with the development of a new communication protocol for working with passengers presenting mobility challenges, reducing boarding time by 54% on affected flights.
  • Aided the boarding process by greeting passengers as they boarded the plane and directing them to their seats.
  • Collaborated with flight deck crew.
  • Conducted post-flight reports.

Summaries

  • Dedicated to learning, growing, and succeeding in Airline.
  • Achieved a 49% reduction in formal complaints.
  • Awarded Top Performer for exemplary in-flight service.
  • Assisted in the evacuation of over 5 passengers during drills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adhered to Six Sigma standards.
  • Achieved zero incidents reported in 2016.
  • Flight Attendant with dynamic customer service skills who is energetic and multilingual.
  • Known for top-notch friendliness and best-in-class customer service.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Regularly communicated with cockpit and ground staff to ensure timely and accurate in-flight announcements, resulting in an system for operational efficiency by 45%.
  • Completed advanced first aid and emergency service certifications, effectively managing medical or health-related concerns during multiple international and regional flights.
  • Collaborated with a team of 9 flight attendants to maintain smooth and efficient flight operations, ensuring on-time departures and arrivals for flights carrying over 16 passengers.
  • Resolved product issue through consumer testing.
  • Provided high-quality service to over 4 passengers per flight, implementing conflict resolution techniques that reduced customer complaints by 78% over 18 months.
  • Identified and implemented protocols that improved wheelchair boarding and disembarking efficiency, reducing average boarding time by 17 minutes per flight.
  • Assisted passengers in maintaining compliance with safety protocols during flight, contributing to metric for Meridian in 2019.
  • Adapted quickly to schedule changes, managing efficient pre-boarding and boarding processes to minimize delays and ensure compliance with airline policies.
  • Contributed to a 24% improvement in passenger satisfaction ratings by implementing an enhanced in-flight entertainment and onboard refreshment service system in 2022.
  • Recognized for minimizing disruptions due to flight delays, proactively communicating changes to terminal gate information, leading to 31% improvement in on-time departures.

Affiliations

  • Aircraft Cabin Service Training Specialist (ACSTS) program
  • National Safety Council (NSC) for safety best practices
  • Aviation Training and Research Institute Member
  • Toastmasters
  • Jaycees
  • First Aid Certification through American Red Cross
  • International Air Transport Association (IATA)
  • American Medical Informatics Association
  • Certified crew resource management (CRM) facilitator
  • International Society of Women Airline Pilots (ISWAP) Affiliate

Certifications

  • Passenger Service Agent Certification
  • SHRM Certified Professional (SHRM-CP)
  • Inflight Passenger Care Certification
  • Certificate in Aviation Security & Safety
  • Passenger Screening & Security Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Professional Flight Attendant Diploma
  • Service Excellence for Frequent Flyers
  • Leadership Skills for Cabin Crew Certification

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