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Skills

  • Adjusting and fine-tuning hearing devices
  • MS Office
  • Operational improvement
  • Problem resolution
  • First Aid/CPR
  • Maintaining clinical standards and compliance
  • Customizing treatment plans
  • Process improvement
  • Patient follow-up systems
  • Knowledge of assistive listening devices (ALDs)

Work Experiences

  • Achieved results over 2020.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results over a 6 months.
  • Awarded in 2019 for outstanding patient care.
  • Achieved a 27% satisfaction rate.
  • Conducted over 17 audiometric assessments annually.
  • Built strong rapport with clients.
  • Consulted with audiologists to enhance patient-focused communication scripts, which improved patient device adherence by 43% during follow-ups.
  • Collaborated with physicians in Denver.
  • Complied with HIPAA regulations.

Summaries

  • Achieved a 28% reduction in patient complaints.
  • Advanced expertise in hearing aid programming and sound amplification technology; recognized for reducing fitting errors by 63%.
  • Achieved over 44% faster turnaround times.
  • Conducted 10 audiometric assessments annually.
  • Achieved a 72% adherence rate to device maintenance.
  • Hearing Aid Practitioner is a multi-talented Hearing Aid Practitioner who is consistently rewarded for planning and operational improvements.
  • Conducted effective hearing aid consultations.
  • Consistently exceeded quarterly fitting targets.
  • Committed to community outreach, providing essential care to under-served populations through mobile clinics and consultations.
  • Clear understanding of performance reporting and strategic planning as well as vendor management training.

Accomplishments

  • Trained a team of 8 on proper usage of assistive listening devices (ALDs), leading to a 50% decrease in user complaints over the past year.
  • Led a performance improvement initiative, reducing patient appointment no-shows by 84% through better communication and timely reminders.
  • Received recognition from Brightline for consistently delivering exceptional clinical hearing aid outcomes over a span of 16 years.
  • Facilitated over 4 hearing aid fittings and adjustments, maintaining a high patient retention rate of 82%.
  • Successfully resolved 16 patient warranty claims without escalating to higher management, leading to an improved warranty claim processing time by 60%.
  • Delivered educational workshops to train staff and patients on the latest advancements in assistive listening devices (ALDs) and hearing aid technology.
  • Achieved ongoing professional development by obtaining Lean, expanding expertise in clinical audiology and hearing aid technology.
  • Spearheaded patient outreach initiatives that led to a 21% increase in new consultations in underserved communities via remote and in-person sessions.
  • Successfully resolved over 5 patient device malfunctions through in-depth troubleshooting and technical adjustments, leading to 29% fewer follow-up visits.
  • Played a key role in reducing hearing aid returns by 15% through expert troubleshooting and individualized patient consultations.

Affiliations

  • International Association of Administrative Professionals
  • Academy of Rehabilitative Audiology (ARA)
  • National Association of Social Workers
  • American Academy of Audiology (AAA)
  • International Hearing Society (IHS)
  • Rotary International
  • Project Management Institute
  • International Federation of Clinical Neurophysiology (IFCN)
  • Society of Women Engineers
  • International Association of Clinical Research Nurses (IACRN)

Certifications

  • OSHA Hearing Conservation Program Certification
  • Certified Tinnitus Specialist – program
  • Certified TeleAudiology Specialist – metric
  • Cisco Certified Internetwork Expert (CCIE)
  • International Hearing Society (IHS) - Certified Hearing Aid Specialist
  • CompTIA Network+
  • Salesforce
  • Widex Advanced Hearing Care Certification
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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