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Skills

  • Advocacy during court proceedings
  • Event planning for awareness campaigns
  • Document management
  • Inventory management
  • Building and nurturing client trust
  • Crisis Hotline Management
  • Emergency relocation coordination
  • Facilitating Peer Support Groups
  • Process improvement
  • Collaborating with Law Enforcement

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Kept my framework knowledge up to date by doing team leadership and data analysis.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality framework support.
  • Kept meticulous and accurate records of program activities and participant progress.
  • Achieved an average reduction of 6 days.
  • Developed a reputation for punctuality and hard work.
  • Achieved a retention rate of 49% as of 2015.
  • Collaborated with social workers to assist patients.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding to phone inquiries.

Summaries

  • Achieved a 33% decrease in shelter readmissions.
  • Proficient in promoting procedure by leveraging strategic planning and vendor management knowledge.
  • With diligent support, compassionate and knowledgeable Domestic Violence Victim Advocate is motivated to positively impact program operations and participant success.
  • Achieved tangible results through community education.
  • Motivating leader who has built and managed process teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved results within several months.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Knowledge of SAP in depth, as well as risk assessment and performance reporting abilities.
  • Workday and Asana experts with exceptional interpersonal skills.

Accomplishments

  • Developed and held workshops tailored for survivors, resulting in a 63% improvement in client engagement across all support services.
  • Designed privacy protocols in compliance with framework, safeguarding sensitive client data and ensuring full compliance with legal frameworks.
  • Expanded survivor outreach services to Portland, increasing service reach and providing direct support to over 4 new clients.
  • Led public education initiatives, raising awareness on domestic violence prevention, resulting in a 37% growth in community outreach over two years.
  • Secured and maintained grants worth 2, allocated to improving shelter facilities and expanding client service offerings.
  • Created and implemented safety planning materials, improved survivor awareness and preparedness by 16%, empowering clients to enact safety measures.
  • Enhanced volunteer training programs, resulting in a 26% improvement in client feedback related to service quality.
  • Established strong relationships with local shelters and rehabilitation programs, expanding victim placement capacity by 81%.
  • Leveraged partnerships with local businesses to secure job placements for survivors, with a 15% success rate in long-term employment.
  • Facilitated a supportive aftercare program for survivors, equipping 7 participants with job skills and education by 2016.

Affiliations

  • Member, Women’s Employment Resource Network (Partnering with domestic violence survivors' employment initiative) 2015 – Present
  • Instructor, Trauma-Informed Advocacy Workshops for procedure Domestic Violence Advocates, 2023
  • Board Member, State Coalition Against Domestic Violence (SCADV), 2015 – Present
  • Reviewer, Crisis Intervention Techniques Journal Special Issue on Domestic Violence and Trauma Recovery, 2017
  • Recipient of standard for Community-Based Domestic Violence Prevention Programs
  • Volunteer Advocate, Multilingual Domestic Violence Hotline at Northwind 2022 – Present
  • Certified Domestic Violence Counselor, National Advocate Credentialing Program (NACP) 2020
  • Collaborator, the Pacific Northwest Domestic Violence Regional Task Force, 2021 – Present
  • Membership Holder, Academy on Violence & Abuse (AVA) 2017 – Present
  • Member, Association of Traumatic Stress Specialists (ATSS) 2020 – Present

Certifications

  • National Advocate Credentialing Program (NACP) - Advanced Advocate Certification
  • Project Management Professional (PMP)
  • Certified Child and Adolescent Trauma Professional (CATP) – initiative
  • SAP Certified Application Associate
  • Certified Professional Victim Advocate (CPVA) – Lakeside Partners
  • Certified Case Manager (CCM) – 2021
  • National Organization for Victim Assistance (NOVA) Credential – Denver
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Child Protective Services (CPS) Certification Illinois
  • Confidential Communications Certification (CCC) – Illinois

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