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Skills

  • Executive-level intelligence briefing
  • Explosives detection and disarmament
  • Key stakeholder relationship building
  • Recordkeeping strengths
  • Criminal investigation and forensics
  • Medical terminology knowledge
  • Covert Surveillance Techniques
  • Intelligence report writing and presentation
  • Multi-line phone talent
  • High-capacity conflict resolution

Work Experiences

  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Was quick to respond to potential customers' questions and requests.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Welcomed, greeted, and assisted customers, generating $14 in 6 months revenue in a high-traffic store.
  • Taught new employees about the company's operations, policies, and services.
  • Provided ongoing guest service, which included Jira recommendations.
  • Created and maintained a detailed database to develop promotional sales.
  • Ensure that customers and internal departments are properly communicated with.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Special Service Agent is a multi-talented Special Service Agent who is consistently rewarded for planning and operational improvements.
  • Special Service Agent who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Customer Service Representative with 2 years of retail experience in fast-paced, team-oriented environments.
  • Great phone skills and metric talents have a proven track record of increasing productivity and customer satisfaction.
  • ServiceNow expert with experience in strategic planning services.
  • Hardworking Special Service Agent with 5 years of telecommuting experience meeting customer needs.
  • Within Law Enforcement and Security, senior Special Service Agent and outstanding performer in process improvement and cross-functional collaboration.
  • Microsoft Excel expert with 3 years of experience in related roles.

Accomplishments

  • Planned and executed dignitary protection, ensuring zero incidents across 18 high-profile events in Atlanta.
  • Resolved high-capacity conflicts involving 16 stakeholders with 33% favorable outcomes, improving overall mission success.
  • Secured 68% improvement in dignitary safety protocols by implementing new guidelines on crowd control and evacuation procedures during framework.
  • Supervised crisis response teams through 18 emergencies in highly volatile areas, preventing escalation via tactical conflict resolution.
  • Trained 18 subordinates in key covert surveillance techniques, leading to metric in covert operations.
  • Achieved recognition for leading operations that safely transported critical equipment worth $155,000 across hazardous zones in Chicago.
  • Resolved product issue through consumer testing.
  • Enhanced cross-border coordination with 4 law enforcement agencies, improving response time and reducing criminal activity by 55%.
  • Managed the travel logistics for dignitaries in the Midwest, reducing exposure to threats by 60% across 16 events.
  • Provided logistic support for safe transport of high-value assets across hostile environments in the Pacific Northwest, completing 4 successful operations.

Affiliations

  • Counterterrorism Experts Group
  • Certified Covert Surveillance Technician 2018, program
  • Project Management Institute
  • Toastmasters
  • International Association of Law Enforcement Intelligence Analysts (IALEIA)
  • Association of Threat Assessment Professionals (ATAP)
  • National Protective Security Agent Association (NPSAA)
  • Association for Computing Machinery
  • Military Intelligence Corps Association (MICA)
  • Jaycees

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Executive Protection Specialist (CEPS) - International Academy of Security
  • Certified Public Accountant
  • Physical Security Professional (PSP) - ASIS International
  • Advanced Conflict Resolution Certification - Conflict Resolution Academy
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Counter Surveillance and Intelligence Gathering Specialist - initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Threat Assessment Certification - International Association for Threat Assessment (IATA)

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