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Skills

  • Excel in framework
  • Client-focused
  • Internal auditing
  • Communications
  • Problem resolution
  • Results-oriented
  • CRM Systems
  • Weekly Payroll
  • Music showcase training
  • Computer literate

Work Experiences

  • Provided personalized and small group assistance to students to help them achieve their learning objectives to support classroom instruction.
  • Collaborated with department heads to distribute and collect feedback surveys, resulting in more actionable feedback on course improvements.
  • Was in charge of monitoring, enforcing rules, and assisting the lead teacher in the classroom, halls, and Columbus.
  • Used quizzes, essays, and projects to improve learning plans and track student progress.
  • Achieved an average score increase of 72% on final assessments.
  • Contributed to a 77% increase in student participation.
  • Created lesson materials, visuals, and digital presentations to supplement lesson plans.
  • Coordinated 10-person peer tutoring sessions for exam preparation, leading to an average score increase of 64% on final assessments.
  • Awarded Innovation Award for superior support services.
  • Collaborated with professors to design classroom aids that improved the engagement and understanding of lesson content for visual learners.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Offering 2 years of risk assessment and budget management experience.
  • Articulate
  • Service-driven
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Fluent in both English and Spanish.
  • Adaptable, tenacious, and capable project manager with over 9 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Determined sales and marketing professional with 9 years of experience in metric industry.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Increased sales 13% over the past year.
  • Documented and resolved initiative which led to process.
  • Actively contributed to the planning and execution of academic events, improving attendance by 78% compared to previous years.
  • Supported the integration of international students by liaising with faculty and suggesting improvements to Power BI support resources.
  • Provided technical support for online academic platforms, resolving 83% of user access issues within several months.
  • Collaborated with a team to improve the academic advising process, reducing meeting wait times by 30% days.
  • Assisted professors by preparing educational materials, reducing their non-teaching prep time by 20%.
  • Created data spreadsheets to track tutoring performance, allowing for better analysis and resulting in a 29% improvement in tutor efficiency.
  • Tutored 14 students in cross-functional collaboration over several months, resulting in an average grade improvement of 60%.
  • Revitalized the classroom organization system, reducing preparation time for students and staff by 84%.

Affiliations

  • Jaycees
  • International Association of Administrative Professionals
  • National Center for Faculty Development & Diversity (NCFDD)
  • Association for Supervision and Curriculum Development (ASCD) affiliate
  • American Federation of Teachers (AFT)
  • Toastmasters
  • Association for the Study of Higher Education (ASHE)
  • International Association of Administrative Professionals (IAAP)
  • Association for Supply Chain Management (APICS)
  • Student Affairs Administrators in Higher Education (NASPA)

Certifications

  • Customer Service and Support Certification from Ironclad Systems
  • National Tutoring Association (NTA) Certification
  • Digital Learning and Instructional Design Certification from program
  • Cultural Competency in Education Certification
  • Higher Education Student Assistance Certification
  • Sustainability Leadership Certificate from initiative
  • Leadership and Group Facilitation Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Project-Based Learning Design Certificate from Meridian
  • Certified Protection Officer (CPO)

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