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Skills

  • Data entry
  • Money handling abilities
  • Sales pipeline management
  • Staff education and training
  • Warehousing functions
  • Credit card processing
  • Retail materials management
  • Recordkeeping strengths
  • Route dispatch
  • Order fulfillment

Work Experiences

  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Acquired 10 new customers, resulting in 14% revenue for the team.
  • Averaged 14 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Entered customer interaction details into Jira to track requests, document problems, and record solutions offered.
  • In the top 4% of employees for successful optimized.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Was in charge of high-volume paperwork and worked with the procedure department to resolve billing and shipping issues.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Quickly investigated and resolved customer complaints and inquiries.

Summaries

  • Customer service specialist with over 15 years of experience resolving account and service issues for Miscellaneous clients.
  • Great phone skills and method talents have a proven track record of increasing productivity and customer satisfaction.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Customer Service Representative with 10 years of retail experience in fast-paced, team-oriented environments.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Jira and system techniques have been taught to me.
  • Senior Client Executive with 4 years of experience in dealing with customer requests and concerns.
  • Offering 18 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Senior Client Executive is a service-oriented Senior Client Executive with unrivaled customer service, task prioritization, and time management skills.

Accomplishments

  • Conducted in-depth client satisfaction surveys to identify improvement areas, achieving 69% increase in Net Promoter Score (NPS) across all key accounts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with leadership to refine customer engagement frameworks, delivering 37% increase in client loyalty and higher retention.
  • Trained and mentored a team of 15 Account Managers, resulting in 25% increase in overall client portfolio growth and revenue generation.
  • Implemented white-glove client onboarding process, resulting in 32% faster time-to-value and higher early-stage satisfaction rates.
  • Negotiated service agreements worth $203,000, securing key terms that ensured 64% margin increase for service offerings.
  • Developed and executed strategic business plans for critical accounts, leading to an increase in pipeline growth valued at $51,000 over 2023.
  • Led multi-functional business reviews with clients to identify growth opportunities and address risks, resulting in revenue growth of $183,000 over several months.
  • Delivered year-over-year growth of 39% in client revenue by defusing service issues and implementing relationship-focused retention strategies.
  • Spearheaded a new customer service framework across 17 territories, driving 61% improvement in satisfaction scores in less than 5 months.

Affiliations

  • Association for Strategic Planning (ASP)
  • Association of Leadership Educators (ALE)
  • Lions Club
  • American Management Association (AMA)
  • International Leadership Association (ILA)
  • National Association for Business Economics (NABE)
  • Jaycees
  • Toastmasters
  • Society of Women Engineers
  • Financial Executives International (FEI)

Certifications

  • Apple Certified Associate (ACA)
  • Chartered Financial Consultant (ChFC) by American College of Financial Services
  • Certified Business Analysis Professional (CBAP)
  • Customer Success Superstars Certification by Gain Grow Retain
  • Data-Driven Sales Management Certificate by MIT Sloan School of Management
  • Certified Professional in Account-Based Marketing (ABM) Summit Group
  • Certified Business Relationship Manager (CBRM) by Business Relationship Management Institute (BRM Institute)
  • Certified Professional Sales Leader (CPSL) by NASP (National Association of Sales Professionals)
  • Certified Key Account Manager (CKAM) by Strategic Account Management Association (SAMA)
  • Six Sigma Green Belt Certification for process improvement initiatives

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