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Skills

  • Business operations
  • First Aid/CPR
  • Communications
  • Compliance reporting
  • Process improvement
  • Performance review
  • Database management systems (Asana)
  • Data Security Best Practices
  • Deadline management
  • Vulnerability examination

Work Experiences

  • Updated investigation strategies to reflect current information after reviewing workflow optimization laws.
  • Collaborated with legal teams and third parties to provide timely documentation for over 15 cases annually.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Acted as a key point of contact for federal and state law enforcement agencies, facilitating accurate and timely document retrieval.
  • Achieved zero errors in document processing.
  • Built effective working relationships with law enforcement officers.
  • Acted as a key point of contact for law enforcement agencies.
  • Adhered to data confidentiality protocols.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero compliance failures.

Summaries

  • Customer-focused approach to subpoena compliance.
  • Achieved compliance with legal standards.
  • Within Legal, senior Subpoena Compliance Coordinator and outstanding performer in performance reporting and workflow optimization.
  • Strengths in cross-functional collaboration and vendor management backed up by Legal training.
  • Achieved a 80% reduction in response time.
  • Contributed valuable insights during audits.
  • Adhered to data security protocols.
  • Collaborative legal coordinator.
  • Fantastic critical thinker with excellent memory and the ability to organize large amounts of data quickly.
  • Aligned responses with court mandates.

Accomplishments

  • Simplified the subpoena workflow process by partnering with internal and external stakeholders, leading to method within the past year.
  • Collaborated on a cross-jurisdictional initiative which resolved over 6 case discrepancies through secure document exchanges.
  • Spearheaded the development of new internal documentation procedures that improved access to subpoena-related records by 35%, ensuring smooth legal operations.
  • Coordinated cross-departmental efforts, including IT and Compliance, to ensure prompt and accurate responses to subpoenas, reducing processing time by 18%.
  • Successfully processed over 12 subpoenas annually with zero confidentiality breaches, ensuring compliance with legal standards and company policies.
  • Coordinated with legal teams and external parties to fulfill more than 4 subpoena requests monthly, consistently meeting or exceeding compliance standards.
  • Led the successful deployment of SAP integration, achieving compliance improvement surpassing industry standard requirements by 81% %.
  • Reviewed and verified legal documents for over 3 subpoenas per year, ensuring timely responses within strict legal timeframes.
  • Collaborated with engineering to enforce secure, efficient workflows for sensitive data requests, resulting in reduced risk exposure by 27%.
  • Led the integration of HubSpot to improve workflows, resulting in an 19% increase in compliance and processing accuracy for legal subpoenas.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • National Federation of Paralegal Associations (NFPA)
  • Regulatory and Compliance Professionals Society
  • Toastmasters
  • American Medical Informatics Association
  • National Association of Social Workers
  • Subpoena Process Professionals Forum (SPPF)
  • National Docketing Association (NDA)
  • Institute of Internal Auditors (IIA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Subpoena Management Expert (CSME) by Lakeside Partners
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Litigation Support Professional (CLSP)
  • Certified Digital Forensics Examiner (CDFE)

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