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Skills

  • Warehousing functions
  • Multi-line phone talent
  • Training development aptitude
  • Contract adherence monitoring
  • Conflict resolution
  • Credit card processing
  • POS systems expert
  • CRM
  • Billing inquiry resolution
  • Escalation management

Work Experiences

  • Facilitated framework orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Welcomed, greeted, and assisted customers, generating $17 in three years revenue in a high-traffic store.
  • Provided clients with basic technical support for a variety of category company products.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Acquired 9 new customers, resulting in 16% revenue for the team.
  • Increased the team's revenue by over $15 in sales.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

Summaries

  • Provider Services Representative is a service-oriented Provider Services Representative with unrivaled customer service, task prioritization, and time management skills.
  • Worker with a strong understanding of framework organization and method product issues.
  • Provider Services Representative with 18 years of experience in dealing with customer requests and concerns.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Provider Services Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Costs were consistently reduced while profits were increased.
  • Competent Provider Services Representative with a desire to exceed sales targets and establish long-term customer relationships.
  • Achieved success in providing unsurpassed customer service.
  • Clear understanding of quality assurance and process improvement as well as quality assurance training.

Accomplishments

  • Reduced administrative workload by 85% by automating manual processes related to provider contracts using SAP.
  • Reduced legal exposure by resolving 14% of high-risk provider disputes before escalation to legal departments.
  • Spearheaded the integration of metric to improve provider service delivery, resulting in improved KPIs for response time and issue closure.
  • Developed comprehensive process documentation for provider onboarding, enhancing team efficiency and reducing training time by 50% for new hires.
  • Successfully resolved high-stakes provider disputes that would have resulted in litigation, saving the organization approximately 2 in legal fees.
  • Resolved product issue through consumer testing.
  • Proficiently evaluated provider contract data, ensuring compliance with service standards and resolving 16 discrepancies in 6 months.
  • Implemented a proactive monitoring framework that decreased provider contract breaches by 25% over 2016.
  • Managed provider escalations, reducing issue resolution time by 2 days, improving overall provider satisfaction.
  • Led a cross-functional team to optimize provider support processes, reducing ticket resolution time by 84%.

Affiliations

  • Medical Group Management Association (MGMA)
  • National Association of Community Health Centers (NACHC)
  • Toastmasters
  • Rotary International
  • Professional Association of Health Care Office Managers (PAHCOM)
  • American Association of Provider Representatives (AAPR)
  • Freemason
  • National Association of Health Underwriters (NAHU)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • National Association of Social Workers

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Report Analysis (CSRA) Certification by Cedar Works
  • Accredited Customer Experience Professional (ACXP)
  • Customer Relations in Healthcare Certification by Vantage
  • Certified Health Service Administrator (CHSA) by Cedar Works
  • CompTIA Security+
  • Communication Skills for Healthcare Professionals by initiative
  • Advanced Call Handling Techniques for Healthcare Certificate by program
  • Certified Customer Service Professional (CCSP) by Harbor & Co.

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