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Skills

  • Operational improvement
  • First Aid/CPR
  • Monitoring high-value cargo delivery
  • Regulatory compliance
  • Emergency incident coordination
  • Implementing real-time system tracking
  • Fleet route management
  • Customer service
  • Project organization
  • Improving team competency

Work Experiences

  • Communicated detailed information on route changes.
  • Collaborated with multiple departments to coordinate dispatch activities that led to the on-time completion of method projects at Boston.
  • Delivered initiative product to Atlanta within category by streamlining logistics processes and collaborating with multiple stakeholders.
  • Developed new emergency dispatch protocols.
  • Achieved zero downtime.
  • Directed the deployment of new communication tools for the dispatch team, streamlining order entry and reducing errors by 38%.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Contributed to Top Performer-winning operational efficiency improvements by implementing new dispatch protocols across 17 vehicles.
  • Coordinated 17 deliveries.
  • Achieved a 73% success rate.

Summaries

  • Skilled in training employees, coordinating work schedules, and updating dispatch logs.
  • Highly organized and proactive, with a thorough understanding of scheduling actions, route adjustments, and issue prioritization.
  • Achieved a 37% boost in satisfaction.
  • Accomplished Dispatch Operator specializing in emergency response coordination, effectively managing 16 incidents while maintaining operational safety.
  • Achieved a 68% improvement in transit times.
  • Coordinated emergency incidents.
  • Always looking for ways to improve processes and efficiency.
  • Contributed to company-wide improvements.
  • Achieved a 33% improvement in team competency.
  • Collaborative Dispatch Operator.

Accomplishments

  • Led dispatch team improvements that reduced response times for emergency services by 2 minutes, enhancing public safety efforts.
  • Documented and resolved initiative which led to standard.
  • Reduced vehicle downtime by 79% by implementing an automated maintenance alert system, directly impacting driver availability.
  • Played a key role in meeting strict delivery deadlines, ensuring ServiceNow reached Summit Group by one year, contributing to a President's Club received by the company.
  • Contributed to reducing driver route confusion through realignment of communication workflows, speeding up dispatch resolutions by 24%.
  • Engineered an alert prioritization system that improved emergency response efficiency, cutting response time to critical calls by 12%. This was later adopted companywide.
  • Coordinated with vendors and field staff to ensure Tableau delivery met customer expectations, achieving a 82% customer retention rate.
  • Improved team productivity by 84% by creating a new training curriculum for new dispatchers, incorporating real-life scenarios and advanced software training.
  • Developed optimized routing algorithms that decreased overall fuel consumption by 16%, saving 14 gallons per quarter.
  • Identified and resolved recurring communication issues between drivers and dispatchers, improving workflow by 26%.

Affiliations

  • Association for Computing Machinery
  • Member, Transportation Safety Institute (TSI)
  • Member, Logistics & Delivery Optimization Association
  • Project Management Institute
  • Affiliated with the National Association of State EMS Officials (NASEMSO)
  • Certified in Situational Awareness Platform, QuickBooks
  • International Association of Emergency Managers (IAEM)
  • Certified GPS Software Specialist, ServiceNow
  • Certified in KPI Analysis and Fleet Optimization from framework
  • International Association of Administrative Professionals

Certifications

  • Certified Supply Chain Professional (CSCP)
  • FAA Dispatcher License - Aircraft Dispatcher Certification
  • Certified Business Analysis Professional (CBAP)
  • Emergency Medical Dispatcher (EMD) Certification 2016
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Transportation Worker Identification Credential (TWIC)
  • SHRM Certified Professional (SHRM-CP)
  • Global Logistics Associate (GLA) Certification
  • National Incident Management System (NIMS) Certification – 2015

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