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Skills

  • Cost-saving initiative implementation
  • Business operations
  • Process improvement
  • MS Office
  • Project organization
  • Policy and procedure compliance
  • Employee engagement improvement
  • Relationship development
  • Asana expertise
  • Conflict resolution

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered health, 401(k), and wellness initiatives.
  • Had an excellent attendance record and was always on time for work.
  • Answered 11 calls per the past year to help customers with their questions and concerns.
  • Conducted multiple employee satisfaction surveys.
  • Achieved President's Club for excellence in benefits management.
  • Adjusted benefit plans.
  • Avoided potential fines totaling $14 in 2022.
  • Assisted HR teams with calibration meetings on total rewards strategies to ensure market competitiveness and internal equity, impacting retention in Denver.
  • Created customized benefit communication materials for different employee groups, increasing plan understanding and satisfaction rates by 85%.

Summaries

  • Contributed to a 81% decrease in turnover.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved cost containment of $16 annually.
  • Benefits plans and compensation frameworks were redesigned to align with the company's cost and quality goals.
  • Consistently upgraded plan quality.
  • Commission plans, benefits programs, and worker's compensation are all areas where I excel.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Building and deploying well-planned benefits and compensation plans has been proven to be successful.
  • Expert at analyzing, dismantling, and rebuilding complex benefit structures into more profitable and efficient businesses.

Accomplishments

  • Ensured compliance with HIPAA regulations and maintained confidentiality for 2 employees' medical and personal records in benefits database systems.
  • Trained HR team on new benefits administration processes, promoting consistent communication and reducing errors by 80% during enrollment periods.
  • Collaborated with senior management to successfully launch a Wellness Program that led to an 63% reduction in employee absenteeism.
  • Conducted thorough market research leading to the implementation of competitive employee benefits packages for Denver, increasing retention by 64%.
  • Achieved OSHA certifying expertise in employee benefits management, enhancing the team’s compliance with federal and state regulations.
  • Developed comprehensive training materials and guidelines for 4 HR representatives on effective benefits administration and updates to federal requirements.
  • Resolved employee escalations related to payroll and healthcare contributions with a 29% resolution rate within 7 days.
  • Oversaw long-term disability and leave-of-absence administration, supporting the implementation of framework and expediting return-to-work transitions by 55% days.
  • Led successful implementation of Employee Assistance Program (EAP) for 11 employees after conducting thorough market analysis.
  • Optimized the retirement package offerings by implementing automatic enrollment, resulting in a retirement plan participation increase of 60% within 2020.

Affiliations

  • HR Benefits Facilitator for program
  • National HR in Healthcare Association (NHHRHA)
  • Association for Computing Machinery
  • Board Member of HR Technology Conference Planning Committee
  • Lions Club
  • FMLA/Disability Compliance Task Force for Harbor & Co.
  • Employee Assistance Program Association (EAPA) Professional Membership
  • WorldatWork Society of Certified Professionals
  • National Business Group on Health (NBGH)
  • International Council of Nurses

Certifications

  • Advanced Certified Compensation Professional (CCP)
  • WorldatWork Certified Compensation Professional (CCP)
  • Certified Compensation and Benefits Manager (CCBM)
  • Certified Employee Retirement Specialist (CERS)
  • Retirement Plans Associate (RPA)
  • Salesforce
  • Benefits Ethics and Compliance Certificate
  • CompTIA A+ Technician
  • Master of Human Resource Management (MHRM)
  • Society for Human Resource Management - Certified Professional (SHRM-CP)

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