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Skills

  • Employee satisfaction surveys
  • Conflict resolution
  • Cost-saving initiative implementation
  • Benefits plan performance metrics analysis
  • Cross-functional team collaboration
  • Regulatory compliance
  • Asana expertise
  • System equipment
  • Communications
  • Supervision

Work Experiences

  • Assisted in the integration of benefits for an acquired company.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with 7 cross-functional teams to align benefits plans with organizational goals, resulting in a 17 reduction in overall healthcare costs.
  • Achieved a 14 reduction in overall healthcare costs.
  • Collaborated with human resources teams.
  • Was in charge of a variety of benefit programs, including 401K, medical, dental, and vision coverage.
  • Created a self-service web portal.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved cost savings through effective negotiations.
  • Achieved Outstanding Service Award for excellence in benefits management after implementing a smoking cessation program that reduced healthcare costs by $12 annually.

Summaries

  • Strengths in quality assurance and performance reporting backed up by Human Resources training.
  • Collaborated with the payroll division.
  • Consistently ensured compliance with federal, state, and local benefits regulations, saving the company $12 in potential fines in 2020.
  • Benefits plans and compensation frameworks were redesigned to align with the company's cost and quality goals.
  • Achieved a 49% resolution rate.
  • Adept in managing employee benefits.
  • Accomplished HR Benefits Representative adept in managing the complete spectrum of employee benefits, from health insurance to 401(k), ensuring high overall participation rates.
  • Human Resources Benefits Representative who is results-oriented and has experience structuring programs and administering benefits in a fair and equitable manner.
  • Human Resources Benefits Representative with 18 years of successful client relations and workflow optimization experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Documented and resolved program which led to framework.
  • Managed and renewed employee life and health insurance policies for 7 staff annually, ensuring compliance with federal and state regulations.
  • Achieved OSHA certifying expertise in employee benefits management, enhancing the team’s compliance with federal and state regulations.
  • Served as the primary point of contact for employee benefits queries, resolving all inquiries within 3 hours for 36% employee satisfaction.
  • Resolved employee escalations related to payroll and healthcare contributions with a 29% resolution rate within 7 days.
  • Collaborated with team of 9 in the development of program.
  • Reduced medical benefits claims processing times by 39% through the introduction of a self-service benefit portal for employees.
  • Resolved product issue through consumer testing.
  • Oversaw long-term disability and leave-of-absence administration, supporting the implementation of framework and expediting return-to-work transitions by 55% days.
  • Ensured compliance with HIPAA regulations and maintained confidentiality for 2 employees' medical and personal records in benefits database systems.

Affiliations

  • Presenter at category on COBRA Administration Best Practices
  • Freemason
  • Membership in the National Veterans Employment and Education Division
  • Member of the International Association for Human Resources Information Management (IHRIM)
  • American Medical Informatics Association
  • National Association of Professional Employer Organizations (NAPEO)
  • Employee Benefit Research Institute (EBRI)
  • HR Benefits Facilitator for program
  • National HR in Healthcare Association (NHHRHA)
  • Society of Human Resource Management

Certifications

  • ServSafe
  • Certified Employee Benefit Specialist (CEBS)
  • Compensation Management Specialist (CMS)
  • Employee Stock Ownership Plans (ESOP) Certification
  • First Aid/CPR Certified
  • WorldatWork Certified Compensation Professional (CCP)
  • Advanced Certified Compensation Professional (CCP)
  • Certified Professional in Learning and Performance (CPLP)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)

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