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Skills

  • Independent living skills development
  • Conflict resolution strategies
  • Rehabilitation treatment planning
  • Supervision
  • Problem resolution
  • Communication with caseworkers
  • Crisis management and de-escalation
  • Regulatory compliance
  • Client records management
  • Individual and group counseling

Work Experiences

  • Addressed attendance challenges.
  • Collaborated with external mental health services.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Carried out intake assessments for all new residents, identifying individual care needs that contributed to improving the speed at which plans were developed.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported QuickBooks to 18 months customer locations.
  • Collaborated with external mental health services to ensure comprehensive care, thereby enhancing support systems available to 17 participants.

Summaries

  • Adept at empowering residents.
  • Achieved 72% successful outcomes.
  • Achieved 24% improvement in client satisfaction.
  • Well-versed in program resources and current market conditions.
  • Achieved a 78% satisfaction rating from residents and families.
  • Collaborated with external providers.
  • Achieved a 39% decrease in emergency incidents.
  • Excellent time management and communication skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Residential Coach trained in conflict resolution strategies and behavioral interventions, reducing resident conflict by 45% and enhancing program efficiency.

Accomplishments

  • Organized community engagement activities that boosted resident participation by 77% and improved overall morale.
  • Trained 15 staff members on crisis management techniques, improving response times and reducing incident severity.
  • Revamped the intake process for new residents, cutting processing time by 9 days and improving the onboarding experience.
  • Oversaw budgeting and resource allocation for residential programs, improving program efficiency by 85%.
  • Utilized trauma-informed care practices to decrease emergency behavioral interventions by 84%, creating a more stable environment for residents.
  • Contributed to the development of a conflict mediation protocol for residents, yielding a reduction in reported altercations by 57%.
  • Reduced transportation issues for medical appointments and recreational activities by organizing Microsoft Excel-based scheduling, achieving 16% fewer missed engagements.
  • Led training sessions on trauma-informed care for new staff members, improving resident rapport and reducing staff turnover by 79%.
  • Received certification in Scrum Master, expanding the scope of care services available to residents.
  • Collaborated with team of 2 in the development of system.

Affiliations

  • Therapeutic Communities of America (TCA) - Network member advancing comprehensive residential treatment approaches.
  • Association of Children's Residential Centers (ACRC) - Active engagement in conferences on interdisciplinary team collaboration and programmatic compliance.
  • National Resource Center for Youth Services (NRCYS) - Involved in youth-focused training programs including life-skills building and emotional well-being.
  • Residential Care Association (RCA) - Ongoing contributor to the Residential Coach professional development workshops focused on safety protocols.
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Mental Health America (MHA) - Affiliate working to improve access to external mental health resources.
  • Association for Computing Machinery
  • National Organization for Human Services (NOHS) - Member specializing in comprehensive support for at-risk populations in group living environments.
  • Residential Care Accreditation & Compliance Group (RCACG) - Active in ensuring adherence to local regulations and accreditation standards.

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Mandated Reporter Training Certification from Vantage
  • Salesforce
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Peer Support Specialist (CPSS) from Brightline
  • Certified Residential Child and Youth Care Practitioner (CYC-P) from Meridian
  • Certified Housing and Legal Specialist from Summit Group

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