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Skills

  • Client records management
  • Relationship development
  • Medication administration and tracking
  • Motivational interviewing techniques
  • Independent living skills development
  • Process improvement
  • Operational improvement
  • Dispute resolution techniques
  • First Aid/CPR
  • Problem resolution

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved 73% improvement in resident adherence.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with clinical staff.
  • Collaborated with event coordinators to plan community involvement initiatives that increased resident social engagement by 75% in 18 months.
  • Achieved active participation from 71% of participants.
  • Created a system of behavior tracking.
  • Collaborated with caseworkers.
  • Contributed valuable insights.
  • Contributed to a 85% compliance rate.

Summaries

  • Achieved 72% successful outcomes.
  • Residential Coach is a multi-talented Residential Coach who is consistently rewarded for planning and operational improvements.
  • Achieved 19% success rates.
  • Clear understanding of project management and budget management as well as risk assessment training.
  • Certified in motivational interviewing techniques.
  • Achieved a 78% satisfaction rating from residents and families.
  • Collaborative Residential Coach partnering with caseworkers and clinicians.
  • Achieved 74% accuracy.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved 49% adherence improvement across resident care plans.

Accomplishments

  • Implemented a resident safety protocol that reduced emergency incidents by 67%, ensuring safer living conditions.
  • Focused on strengthening parental involvement, leading to improved resident participation in family therapy by 21%.
  • Created peer mediation programs, reducing resident conflicts by 69% and promoting a positive community environment.
  • Coached residents in developing essential life skills, resulting in process over three years.
  • Reduced transportation issues for medical appointments and recreational activities by organizing Microsoft Excel-based scheduling, achieving 16% fewer missed engagements.
  • Facilitated group therapy sessions for up to 5 residents, focusing on behavioral strategies and conflict resolution, leading to a 67% improvement in group cohesion.
  • Documented and resolved category which led to standard.
  • Revamped the intake process for new residents, cutting processing time by 9 days and improving the onboarding experience.
  • Developed individualized care plans for 5 residents, resulting in a 76% increase in compliance with therapeutic goals.
  • Contributed to the development of a conflict mediation protocol for residents, yielding a reduction in reported altercations by 57%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Marketing Association
  • Association of Group Homes and Residential Care (AGHRC) - Sharing expertise on managing resident disputes and improving team coordination.
  • American Psychological Association (APA) - Affiliate membership focused on improving holistic care outcomes and mental health rehab techniques.
  • Association for Supervision and Curriculum Development (ASCD) - Professional development through seminars on emotional and social skill-building activities.
  • Residential Care Association (RCA) - Ongoing contributor to the Residential Coach professional development workshops focused on safety protocols.
  • Association of Children's Residential Centers (ACRC) - Active engagement in conferences on interdisciplinary team collaboration and programmatic compliance.
  • Independent Living Skills Consortium (ILSC) - Contributor to skills-development curricula for residents transitioning to more independent living.
  • International Council of Nurses

Certifications

  • Certified Public Accountant
  • Certified Coordinator of Family and Youth Services (CFS) from Meridian
  • Certified Residential Child and Youth Care Practitioner (CYC-P) from Meridian
  • Cisco Certified Network Associate (CCNA)
  • Ethical Standards for Residential Care and Case Management Certification from Beacon Labs
  • Group Therapy Facilitation Certification from Brightline
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certification in Conflict De-escalation Techniques from Brightline
  • Trauma-Informed Care Certification from Beacon Labs

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