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Skills

  • Agile testing frameworks
  • Problem resolution
  • Regulatory compliance
  • Continuous integration/continuous deployment (CI/CD) processes
  • Mobile device compatibility testing
  • Project organization
  • Regression testing
  • Collaboration with development teams
  • Accessibility testing
  • Process improvement

Work Experiences

  • Acted as the key testing resource for a high-profile project involving Microsoft Excel, leading to successful on-time delivery and recognition with Excellence Award.
  • Worked effectively with metric and framework departments on software defects and metric issues, collaborating closely to develop innovative solutions.
  • Created a centralized repository for test cases.
  • Addressed issues missed by automated testing tools.
  • Assisted in the documentation of complex test results.
  • Achieved a 37% improvement in product quality.
  • Addressed issues just days before the scheduled launch of Jira.
  • Worked with Salesforce to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Conducted thorough validation and verification of Tableau software.
  • Applied to Asana.

Summaries

  • Conducted diligent testing of critical features.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Consistently met deadlines.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with clients during UAT sessions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Automated testing expert with proficiency in Microsoft Excel, reducing regression testing time by 2 hours per sprint, enabling faster feedback and improved efficiency for ServiceNow releases.
  • Collaborated with clients during UAT sessions to ensure all functional requirements of Salesforce were fully met, directly contributing to high product acceptance and meeting KPIs.

Accomplishments

  • Implemented Continuous Testing as part of CI/CD pipelines, reducing total test execution time by 72% and improving deployment frequency by 8 releases/month.
  • Created comprehensive test suites that documented user scenarios and prevented 45% of high-severity defects from reaching production for QuickBooks.
  • Evolved testing protocols for better efficiency in handling simultaneous releases, resulting in 8 successful on-time product launches without defects.
  • Successfully contributed to the integration of new modules into an evolving DevOps pipeline, reducing system downtime during updates by 31%.
  • Documented and resolved system which led to standard.
  • Revised testing processes within an Agile Scrum environment, resulting in 18 consecutive on-time releases while adhering to tighter deadlines.
  • Incorporated real-time analytics into test reports, driving faster root cause identification and resolution, which reduced mean issue resolution times by 40%
  • Improved the speed and accuracy of defect logging by implementing streamlined Jira workflows, reducing log handling errors by 47%.
  • Engineered robust test plans that aligned with evolving product requirements, improving overall product quality and reducing production bugs by 15%.
  • Diagnosed bottlenecks in system performance with real-time analytics, which led to infrastructure improvements and a 63% decrease in load failure rates.

Affiliations

  • Performance Testing Council
  • American Society for Quality (ASQ)
  • IEEE Computer Society
  • Certified Software Tester (CSTE) Program
  • Usability Professionals' Association (UXPA)
  • International Council of Nurses
  • SAFe Program Consultants (SPC) Certification
  • Association of Information Technology Professionals
  • Rotary International
  • Quality Assurance International (QAI)

Certifications

  • ServSafe
  • ISTQB Agile Tester Extension
  • CompTIA A+ Technician
  • Professional Scrum Master (PSM I) - Northwind
  • Certified Public Accountant
  • Certified Software Tester (CSTE) - 2024
  • Certified User Acceptance Tester (UAT) – Northwind
  • Cisco Certified Network Associate (CCNA)
  • Certified DevOps Professional – Northwind
  • Certified Agile Tester (CAT)

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