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Skills

  • Agile testing frameworks
  • Operational improvement
  • Automation knowledge
  • Defect monitoring
  • Standard equipment
  • Manual Testing Execution
  • MS Office
  • Effective defect prioritization
  • Leadership and team mentoring for testers
  • Mobile device compatibility testing

Work Experiences

  • Coordinated with teams in Austin.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Delivered high-quality releases across time zones.
  • Awarded Outstanding Service Award for identifying a critical production defect.
  • Collaborated with QA engineers and developers.
  • Achieved 7 consecutive successful releases.
  • Collaborated continuously with the development team.
  • Increased productivity and boosted workflows by effectively resolving program issues with vendor management and strategic planning.
  • Created detailed, step-by-step bug reports in category, which led to quicker resolution times and a smooth workflow in process.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted detailed defect detection.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently delivers high-quality results.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Conducted diligent testing of critical features.
  • Adept at crafting automation test scripts using program and SAP, cutting down labor hours and increasing test coverage by 30%.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Collaborated with clients during UAT sessions to ensure all functional requirements of Salesforce were fully met, directly contributing to high product acceptance and meeting KPIs.

Accomplishments

  • Enhanced defect tracking protocols that led to a 34% quicker identification and resolution of bugs, minimizing project slowdowns.
  • Created comprehensive test suites that documented user scenarios and prevented 45% of high-severity defects from reaching production for QuickBooks.
  • Spearheaded the introduction of modular automated tests using program which increased test reusability across multiple projects, improving efficiency by 20%.
  • Executed highly accurate load tests revealing server limitations, leading to optimized system performance with a 39% improvement in uptime.
  • Reduced key production bug recurrence by 21% after refining the continuous delivery pipeline for greater fault tolerance using initiative.
  • Successfully contributed to the integration of new modules into an evolving DevOps pipeline, reducing system downtime during updates by 31%.
  • Took the lead in facilitating cross-functional testing efforts between QA and Dev teams, resulting in the successful identification of 17 significant defects during pre-release cycles.
  • Led tri-weekly defect triage meetings where critical issues were prioritized and resolved, driving down the team's defect backlog by 51% over a period of 18 months.
  • Automated the execution of test cases using standard, decreasing manual testing workload by 78% during critical release phases.
  • Developed CI workflows to incorporate automated testing into nightly builds, improving bug identification and reducing bug regression in production by 52%.

Affiliations

  • Association for Computing Machinery
  • Quality Assurance International (QAI)
  • Automation Guild
  • British Computer Society (BCS)
  • PMI Agile Community of Practice
  • Global Association for Software Quality (GASQ)
  • Lions Club
  • Test Management Forum (TMF)
  • International Software Testing Qualifications Board (ISTQB)
  • International Test and Evaluation Association (ITEA)

Certifications

  • CompTIA Network+
  • Certified User Acceptance Tester (UAT) – Northwind
  • CompTIA Security+
  • TestComplete Certification – QuickBooks
  • Certified Test Manager (CTM) – Vantage
  • Certified Mobile Application Tester (CMAT)
  • Saucelabs Certified Expert 2022
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Agile Certified Practitioner (PMI-ACP)

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