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Skills

  • Data collection
  • Flexible schedule
  • Employee coaching
  • Cheerful and energetic
  • Document control
  • Calendaring
  • Credit card payment processing
  • Travel planning
  • Flexible scheduling
  • Minute taking

Work Experiences

  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Provided quick, friendly, and knowledgeable service for routine questions and service complaints.
  • Taught staff members how to provide excellent customer service in order to increase loyalty and retention.
  • Achieved a high sales percentage with a consultative, value-focused customer service approach.
  • Increased the team's revenue totals by bringing in more than $13 in personal several months sales.
  • Greeted and assisted customers at a busy retail store with a monthly revenue of $6.
  • Met or exceeded revenue targets with successful promotions of QuickBooks during routine inbound calls and outbound sales follow-ups.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Averaged 5 new customers per month, generating 13% of the team's revenue using the system approach.

Summaries

  • Customer Service Representative with experience working in a variety of method and customer service environments.
  • Customer-focused Customer Care Coordinator with a strong track record of customer satisfaction.
  • Professional in retail sales with experience in product placement and merchandising.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Workday expert who excels at meeting and exceeding sales targets.
  • Solid team player with a positive attitude and demonstrated ability to build rapport with clients.
  • Customer Care Coordinator with over 14 years of experience in service and support who is personable, friendly, and solution-oriented.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Detail-oriented, quick to respond, and adaptable to changing circumstances.
  • Customer Care Coordinator is an outgoing individual who excels at customer satisfaction and retention.

Accomplishments

  • Determined
  • Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Design: Responsible for creative design for prominent procedure.
  • Consistently exceeded daily sales targets with an average of $9 in sales each day.
  • Oversaw
  • Streamlined
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Contributed to a 15% drop in shoplifting through increased awareness and intervention measures.
  • Secured
  • Organized

Affiliations

  • Associate Member, Association for Service Management International (AFSMI) (2021-Present)
  • Active participant, Technical Support Professionals Group (Asana, 2023)
  • Enrolled in Certified Support Professional program (2022)
  • Associate Certified Analytics Professional (aCAP) - Specialty in CSAT Analysis (2020, Chicago)
  • Affiliate of the Business Relationship Management Institute (2020-Present)
  • Completed Workshop on Product Development Feedback Loops (2019, Seattle)
  • Participant, Global Customer Care Industry Summits (2015-Phoenix)
  • Completed Advanced Training in Remedyforce CRM Software (2020)
  • Completed Leadership Program for Customer Support Teams (2017, Portland)
  • Active Member, Institute of Customer Service (Atlanta, 2020-Present)

Certifications

  • Certified Metrics and KPI Analyst for Customer Service
  • Certified Professional in Supply Management (CPSM)
  • Customer Journey Mapping Certification – initiative
  • Certified Data Analysis for Customer Support – standard
  • Microsoft Certified Application Specialist (MCAS)
  • Hootsuite Social Media Marketing Certification
  • Certified CRM Specialist – Zoho CRM Mastery
  • Sales Manager Certificate
  • Certified Professional in Customer Service (CPCS)
  • Lean Six Sigma Green Belt Certification

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