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Skills

  • Business operations
  • Customer service
  • Learning strategies
  • Content migration strategies
  • Communications
  • Onboarding Process Design
  • Assessment Tool Development
  • Supervision
  • Training program development
  • Project organization

Work Experiences

  • Assisted in the development of blended learning programs.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Advised on the incorporation of virtual reality elements to simulate real-world scenarios, elevating training retention by 52%.
  • Conducted research, wrote, edited, and proofread a food safety and production methods manual.
  • Advised on incorporating virtual reality elements.
  • Collaborated with HR teams.
  • Assisted in creating mobile-friendly training modules for remote workers, resulting in a 76% increase in course usage.
  • Adapted materials for learners with disabilities.

Summaries

  • Catered to diverse learning styles.
  • Skilled in the creation and implementation of training programs, as evidenced by 4 years of industry success.
  • Within Education and Training, senior Instructional Designer Intern and outstanding performer in client relations and team leadership.
  • Boosted new hire engagement by 13.
  • Collaborated with subject matter experts.
  • Adept at using multimedia elements to enhance user experience.
  • Created interactive e-learning modules.
  • Analytical Instructional Designer Intern experienced in data-driven decision-making. Utilized training data to make impactful changes that reduced learner dropout rates by 37%.
  • Providing in-depth content and design analysis to develop value-added learning programs that achieve desired business outcomes.
  • Combined data analysis and learner feedback.

Accomplishments

  • Evaluated user-engagement data from online courses, implementing changes that boosted learner engagement by 24%.
  • Collaborated with instructional developers to create simulations for hands-on learning, improving skill proficiency by 34%.
  • Led team efforts to pilot a new instructional design project, increasing learner course enrollment by 31%.
  • Designed blended training strategies for 6 departments, integrating online simulations that improved training speed by 20%.
  • Designed storyboards and scripts for eLearning videos, increasing learner engagement time by 32%.
  • Analyzed data from performance assessments to drive improvements in course design, increasing post-course retention by 31%.
  • Authored detailed user guides for Asana that improved customer experience and reduced support tickets by 13%.
  • Wrote and implemented guided workflows for software onboarding resulting in reduction of 70% in technical queries.
  • Revised legacy training materials using current eLearning best practices, improving learner satisfaction by 39%.
  • Developed learner-centered design strategies that improved knowledge transfer in microlearning courses by 60%.

Affiliations

  • International Society for Technology in Education (ISTE)
  • Society for Learning Analytics Research (SoLAR)
  • Freemason
  • National Forum on Education Statistics (NFES)
  • Association of College and University Educators (ACUE)
  • European Association for Distance Learning (EADL)
  • World Association of Lesson Study (WALS)
  • American Marketing Association
  • Association of Information Technology Professionals
  • American Society for Training & Development (ASTD)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Adobe Captivate Advanced User Certification
  • Certified Blended Learning Designer (CBLD)
  • Multimedia Learning Principles Certification by Lakeside Partners
  • Certified Learning Environment Architect (CLEA)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • SCORM & xAPI Developer Certification
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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