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Skills

  • Team building
  • Process improvement
  • Grievance reporting and documentation
  • Employee surveying
  • Process optimization and workflow automation
  • Case resolution efficiency improvements (73%)
  • Cross-functional team leadership
  • Supervision
  • Cost savings from dispute resolutions ($201,000)
  • Team management

Work Experiences

  • Achieved a 33% reduction in unresolved cases.
  • Addressed systemic issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Adhered to legal policies.
  • Answered 13 calls per 18 months to help customers with their questions and concerns.
  • Achieved faster resolution times.
  • Achieved an overall 9% dispute reduction.
  • Achieved savings over 2020.
  • Looked for industry trends on social media and through online sources.
  • Analyzed historical grievance data to identify recurring issues, leading to a 2% reduction in similar complaints following procedural updates.

Summaries

  • Making long-term workplace changes is a success.
  • Collaborative Grievance Coordinator.
  • Bolstered organizational culture.
  • Detail-oriented professional experienced in managing grievances.
  • Built and deployed grievance handling systems that consistently reduced processing times and improved overall case management satisfaction by 46%.
  • Achieved 29% case resolution.
  • Detail-oriented professional experienced in managing grievances from start to resolution, successfully handling up to 18 cases at a time with a 17% accuracy rate.
  • Collaborated with senior leadership to revise procedure, ensuring that all policies met legal standards and drove a 39% increase in conflict resolution.
  • Achieved 5% reduction in employee complaints.
  • Developed a comprehensive grievance reporting structure.

Accomplishments

  • Drafted and maintained comprehensive documentation on grievance outcomes, ensuring that records supported compliance audits and risk assessments.
  • Managed large confidential grievance investigations, ensuring all data was securely handled while adhering to company and legal standards.
  • Documented and resolved program which led to procedure.
  • Managed escalated grievances from 17 stakeholders, ensuring due diligence and resolution within 6 months.
  • Implemented phased approach to grievance investigations, allowing for concurrent processing of 10 cases, reducing operational backlog by 84% in 2016.
  • Collaborated with external legal consultants on 6 sensitive grievances, ensuring legal compliance and reducing potential litigation risks.
  • Leveraged root cause analysis techniques on 9 grievances, uncovering systemic issues that were corrected through policy changes.
  • Acted as a liaison between employees and management for 3 grievance cases, maintaining transparency while ensuring all parties' concerns were addressed.
  • Assisted in continuous improvement of grievance handling procedures, incorporating feedback from 18 affected employees which led to metric improvements.
  • Trained 13 employees on new case management system, improving user adoption rates and reducing documentation errors by 56% within the first 16 months.

Affiliations

  • Global Institute for Conflict Resolution and Negotiation (GICRN)
  • Jaycees
  • Human Resources Certification Institute (HRCI)
  • International Foundation of Employee Benefit Plans (IFEBP)
  • American Medical Informatics Association
  • College and University Professional Association for Human Resources (CUPA-HR)
  • Freemason
  • National Association of Administrative Law Judges (NAALJ)
  • Association of Information Technology Professionals
  • Dispute Resolution Journal Editorial Board

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Advanced Alternative Dispute Resolution Certification (AADR)
  • Microsoft Certified Systems Engineer (MCSE)
  • ACAS (Associate of the Casualty Actuarial Society)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Expert in Workplace Dispute Resolution
  • Certified HIPAA Privacy and Security Expert (CHPSE)
  • CompTIA Network+
  • Professional in Human Resources (PHR) Certification
  • CompTIA A+ Technician

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