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Skills

  • Digital Transformation Strategy
  • Bookkeeping
  • Data entry
  • Customer journey mapping
  • Process documentation
  • Trend analysis
  • Business recommendations
  • Business process reengineering
  • Workflow Optimization
  • Regulatory compliance

Work Experiences

  • Organized 5 client meetings per 18 months to discuss project updates and issues.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Achieved reduction over three years.
  • Created, edited, and reviewed all client communication documents using Tableau and Asana.
  • Automated financial reporting.
  • Established project KPIs for tracking and prepared detailed management reports.
  • Gathered and analyzed system data in order to derive actionable insights.
  • Organized and prepared standard reports for submission to Consulting Interns using program and procedure data.
  • Planned standard staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Achieved improvement over a 18 months span.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 25% gains in operational productivity.
  • Actionable insight expert.
  • Consulting Intern with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved a 61% boost in client satisfaction.
  • Consulting Intern with 13 years of successful data analysis and project management experience.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Extensive experience in method office administration and related positions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Partnered with internal teams to analyze and redesign current SOPs, enhancing operational efficiency by 79%.
  • Worked with a core team to assess client preparedness for digital transformation project, successfully reducing project delivery times by 54%.
  • Developed and presented a comprehensive competitive analysis for client’s product offering, helping to secure funding of category.
  • Created a dynamic Excel-based pricing model for client services, boosting team efficiency by 23% when generating quotes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed customer journey maps and recommended actionable improvements, boosting customer retention rates for the client by 31% in 2021.
  • Led cross-functional team efforts to reengineer business processes using lean methodologies, improving operational flow by 40%.
  • Designed and implemented a new feedback loop system for stakeholders, reducing feedback collection times by 58% and increasing engagement.
  • Conducted in-depth market analysis to support standard, guiding the client toward a 43% revenue growth in their target demographic.
  • Led an end-to-end analysis of supply chain efficiencies, resulting in a reduction of overhead costs by 55%.

Affiliations

  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Volunteer Consultant at system
  • Association for Computing Machinery
  • Financial Management Association International (FMA)
  • Association of Management Consulting Firms (AMCF)
  • Business Strategy Club at initiative
  • Jaycees
  • Project Management Institute
  • International Society for Performance Improvement (ISPI)
  • Institute for Supply Management (ISM)

Certifications

  • Business Strategy Professional (BSP) from initiative
  • Certified Healthcare Consultant (CHC)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Ethical Hacker (CEH)
  • Advanced Financial Reporting Certificate by framework
  • Lean Six Sigma Green Belt Certification

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