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Skills

  • Supervision
  • Adaptive riding program facilitation
  • Junior instructor mentorship
  • Revenue growth strategy
  • Team leadership and development
  • Operational cost reduction
  • MS Office
  • Communications
  • Online booking system management
  • Customer satisfaction improvement

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Transported Adobe Creative Suite to one year customer locations.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Achieved a 68% decrease in rider injuries.
  • Achieved participation from 15 local riding schools.
  • Achieved Top Performer for excellence in customer service.
  • Attracted 5 participants.
  • Looked for industry trends on social media and through online sources.
  • Planned and implemented staff development and in-service training programs to improve knowledge and skills.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Riding Academy Manager is a multi-talented Riding Academy Manager who is consistently rewarded for planning and operational improvements.
  • Conducted adaptive riding sessions.
  • Deep understanding of team leadership.
  • Achieved customer service awards and accolades.
  • Contributed to a 32% boost in overall revenue year-on-year.
  • Coordinated veterinary services.
  • Budgets for education programs are successfully managed, growth areas are identified, and events are coordinated to promote category services.
  • Conceived and introduced a seasonal riding camp.
  • Contributed to an average 72% increase in year-over-year participant numbers.

Accomplishments

  • Developed training programs for academy staff on client communications, improving customer handling and retention rates by 56% over 4 months.
  • Worked closely with equestrian facility staff to ensure all equipment and training resources were regularly inspected and compliant with method, maintaining a initiative% accident rate.
  • Organized and managed equestrian shows and events, generating $29,000 in sponsorships and increased community awareness of the academy.
  • Resolved multiple client disputes through conflict-resolution training for instructors, decreasing customer complaints by 69%.
  • Collaborated with team of 13 in the development of standard.
  • Achieved category for the academy, positioning it as a premier institution in the state for both recreational and competitive riders.
  • Achieved 27% growth in horse-buying consultations offered to clients, adding an additional revenue stream to the academy.
  • Maintained a horse health monitoring system, reducing horse-related disabilities by 80% through early detection and treatments.
  • Led the refurbishment of 8 facility structures, ensuring facility compliance with updated health and safety regulations cutting maintenance downtime by 70%.
  • Created retention strategies for student riders leading to a 20% increase in students progressing from beginner to advanced classes.

Affiliations

  • American Society of Safety Professionals
  • National Institute for Equine Safety Standards (NIESS) to strengthen the safety protocols within the riding academy
  • National Pony Club (NPC) to foster youth development programs and mentorship opportunities
  • International Equestrian Federation (FEI) for recognition of global riding standards and participation in international events
  • Certified Horsemanship Association (CHA) member, fostering excellence in equine care and riding instruction
  • American Association of Professional Horsemen (AAPHo) for collaboration with professional equestrians and resource-sharing
  • Equine Studies Accredited Network (ESAN) for access to industry thought leadership and research in equine care advancements
  • Equestrian Event Planners Society (EEPS) to share best practices for planning and executing successful riding events
  • Freemason
  • EQUUS Foundation member, supporting initiatives aimed at horse welfare and development of equestrian pastime

Certifications

  • Salesforce
  • CHA Certified Stable Manager
  • Social Media for Nonprofits and Small Businesses Certification metric
  • Budget and Financial Management for Equestrian Facilities process
  • Microsoft Certified Systems Engineer (MCSE)
  • Professional Association of Therapeutic Horsemanship (PATH) Equine Specialist in Mental Health and Learning (ESMHL)
  • American Red Cross First Aid/CPR/AED Certification
  • Riding and Road Safety Certification Lakeside Partners
  • Certified Assistant Instructor (CAI) - program
  • Occupational Safety and Health Administration (OSHA) Equine Facility Safety Training

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