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Skills

  • Budgets
  • Product testing
  • Pricing tool development
  • Cross-functional communication
  • Organization
  • Team Leadership
  • Document scanning
  • Credit and collections
  • Interpersonal and written communication
  • Food preparation

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 4% increase in productivity.
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.
  • Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments, including standard and procedure.
  • Adhered to strict deadlines.
  • Organized system meetings for 18 Clerical Supervisors and coordinated the availability of conference rooms for attendees every three years.
  • Completed 15 employees' bi-weekly payroll.
  • Improved the payment collection, accounts payable/receivable, deposit, and recordkeeping systems.
  • Achieved timely completion of 2 key projects.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination, as well as managing standard accounts and driving productivity improvements.
  • Achieved a 15% adoption rate.

Summaries

  • Adaptable person with performance reporting and team leadership abilities.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Clerical Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Professional in office management and administration with 18 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Meticulous Clerical Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using SAP.
  • Team player who is methodical and detail-oriented and has expertise in quality assurance.

Accomplishments

  • Ensured
  • Increased
  • Facilitated department-wide adoption of metric, ensuring a 37% optimization in payroll processing.
  • Created
  • Identified and implemented process improvements, resulting in a 32% reduction in documentation turnaround time.
  • Identified
  • Addressed and resolved metric within the team, resulting in a 85% improvement in team morale and productivity.
  • Achieved 47% reduction in operational costs by reevaluating office supply inventory management.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Certified Administrative Professional (CAP) network
  • Association for Supply Chain Management (APICS)
  • Business Continuity Institute (BCI)
  • National Association of Professional Organizers (NAPO)
  • Jaycees
  • Association for Strategic Planning (ASP)
  • American Payroll Association (APA)
  • Office Services and Clerical Professionals Association
  • Rotary International
  • American Society for Quality (ASQ)

Certifications

  • Advanced Office Management Training Certification – Cedar Works
  • Certified Data Privacy Solutions Engineer (CDPSE) - metric
  • Office Management Certification (OMC) – Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Change Management Specialist Certification (CMSC) – Vantage
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • ServSafe
  • Certified Mail & Distribution Systems Manager (CMDSM) - initiative
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician

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