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Skills

  • Team building
  • Account updates
  • Effective communication skills
  • Conflict resolution
  • Consumer behavior analysis
  • Planning and coordination
  • Objection handling
  • Process improvement
  • Inventory management
  • Upselling techniques

Work Experiences

  • Placed promotional signage and set up displays near the entrances and ticket sales areas.
  • Achieved top telesales representative status in 2015.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Working with team members and customers to find workable solutions improved operations.
  • HubSpot was delivered to customer locations by me.
  • Achieved Outstanding Service Award for top performer in 2017.
  • Kept my initiative knowledge up to date by doing strategic planning and budget management.
  • Achieved a 24% decrease in refund requests.
  • Achieved daily telesales targets.
  • Achieved a 48% increase in repeat business.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Ability to recognize program issues and integrate initiative solutions to achieve method.
  • Successfully provided tickets and processed transactions in a timely manner.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved a 58% rise in repeat business.
  • Results-oriented Miscellaneous professional with budget management, quality assurance, and stakeholder engagement strengths.
  • Accomplished in managing large-scale telesales operations for high-profile events, driving consistent revenue generation across peak and off-peak seasons.
  • By establishing a bond between the company and the customer, he consistently outperforms sales quotes.
  • Event Ticketing Telesales Representative is a hardworking and dependable Event Ticketing Telesales Representative who excels at quality assurance and stakeholder engagement.
  • Strong technical skills and experience in strategic planning.

Accomplishments

  • Implemented callback systems for high-demand ticket sales, reducing missed sales opportunities by 83% in three years.
  • Collaborated with marketing to adjust telesales scripts, increasing conversion rate for event tickets by 44%.
  • Collaborated daily with cross-functional teams such as marketing and product to ensure alignment of sales objectives, resulting in 16% growth in ticket sales.
  • Developed lead databases for future events, contributing to 29% faster follow-up during early-bird sales campaigns in 2016.
  • Exceeded weekly sales targets by 59% by offering upgraded packages to clients during peak event periods.
  • Developed a step-by-step customer dispute resolution protocol, reducing the refund rate by 60% for ticketing issues.
  • Worked closely with the operations team to ensure smooth event transitions, lowering customer complaints by 44%.
  • Achieved Excellence Award in 2018 for consistently surpassing monthly sales quotas while maintaining high customer satisfaction scores.
  • Streamlined internal tracking system for leads, making it easier to follow up with clients post-conversation, yielding a 59% higher callback rate.
  • Enhanced overall team efficiency by implementing CRM best practices, decreasing lead response time by 3 hours on average.

Affiliations

  • Affiliate, International Ticketing Association (INTIX) since 2023
  • Member, Sales Professionals Organization for Live Events (SPOLIVE) since 2018
  • Member, International Association of Business Communicators (IABC) since 2021
  • Member, Business Networking International (BNI) for Sales specialization since 2019
  • Volunteer, Customer Experience Advisory Group (CXAG) for initiative in 2021
  • Attendee, system Telemarketing & Sales Training Workshop held at Raleigh in 2018
  • Certification, Customer Service Excellence (CSE) from method obtained in 2016
  • Panelist, Telesales Strategies in the Experience Economy Webinar by Cedar Works in 2019
  • Graduate, Multi-modal Customer Engagement Course by Harbor & Co. in 2020
  • Founder, Local Sales and Ticket Distribution Group in Seattle

Certifications

  • CompTIA Security+
  • Ticketing and Box Office Management Certification
  • Certified Inside Sales Professional (CISP)
  • Certified Event Sales Professional (CESP) - Meridian
  • Certified Customer Loyalty Manager
  • American Academy of Financial Management (AAFM)
  • Etiquette and Professionalism in Sales Certification - Brightline
  • Ticketing Systems Expertise: HubSpot Proficiency Certification
  • Certified CRM Specialist - HubSpot
  • Google Certified Professional Cloud Architect

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