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Skills

  • Team building
  • Leadership in operational environments
  • Customer service excellence
  • Organization
  • MS Office
  • Process improvement
  • Operational performance analysis
  • Compliance with safety regulations
  • Metric equipment
  • Crowd control tactics

Work Experiences

  • Collaborated with method customers to determine their needs and deliver category service.
  • Achieved a record of 5 guests processed hourly.
  • Conducted post-ride surveys with guests.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted over 18 guests per day.
  • Conducted post-ride surveys with guests, compiling data that led to actionable insights for management and operational improvements.
  • Addressed guest concerns promptly.

Summaries

  • Boosted ride capacity throughput by 43%.
  • Employee who is punctual and focused.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Boosted operational throughput by 42%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept at streamlining operations.
  • Within Miscellaneous, senior Ride Associate and outstanding performer in risk assessment and process improvement.
  • Adept Ride Associate with a strong background in attraction management.
  • Achieved incident-free operations across multiple attractions.
  • Achieved 8% operational readiness.

Accomplishments

  • Led park visitors through safety briefings for over 9 rides per shift, ensuring compliance with all safety guidelines and park rules.
  • Developed and enforced updated safety protocols based on guest feedback analysis, decreasing safety incidents by 48% % across all inspections.
  • Enhanced guest interaction skills, receiving Top Performer recognition for providing excellent service under pressure.
  • Consistently received positive feedback from guests regarding professionalism and attention to safety, contributing to a 41% increase in positive guest reviews.
  • Worked collaboratively to update standard operating procedures, resulting in a 79% faster onboarding process for new ride associates.
  • Successfully assisted 15 disabled and special-needs guests per day, contributing to a more inclusive park experience.
  • Implemented enhanced emergency response actions during weather-induced ride closures, decreasing evacuation time by 15 minutes.
  • Played a leading role in minimizing injury complaints by refining rider exit procedures, resulting in a 55% reduction in related issues.
  • Supported seasonal events by managing temporary ride installations and consistently maintained above-76% customer experience scores.
  • Supported the opening and closing procedures of process, ensuring all safety checks were completed and secured every day.

Affiliations

  • Theme Park Advisory Committee - Boston
  • Jaycees
  • Customer Experience Professionals Association (CXPA)
  • Society for Human Resource Management (SHRM) - Conflict Resolution Chapter
  • National Safety Council (NSC)
  • Registered Amusement Ride Inspector (RARI) - procedure
  • National Recreation and Park Association (NRPA)
  • Basic Life Support (BLS) Certification - program
  • First Aid and CPR Certification - program
  • Association for Computing Machinery

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Guest Service Professional (CGSP)
  • Conflict Resolution Certificate by Meridian
  • Thematic Entertainment Association Certification in Operations Management
  • Microsoft Certified Systems Engineer (MCSE)
  • ASTM F24 Certification on Amusement Rides and Devices
  • Certified Facility Management Professional (FMP)
  • Ride Inspection Maintenance Program (RIMP) Certification by Cedar Works
  • Certified Queue Management Specialist
  • Certified Crowd Manager by Beacon Labs

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