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Skills

  • Interdepartmental communication
  • Supervision
  • Method equipment
  • Lifeguard performance evaluation
  • Employee retention and satisfaction
  • Safety training
  • Performance metrics improvement
  • Budget Management and Cost Control
  • Injury prevention protocols
  • Relationship development

Work Experiences

  • Adopted the use of advanced rescue equipment, improving rescue efficiency and reducing average rescue completion time by 24%.
  • Collaborated with the aquatics director.
  • Reiterated water safety practices and lifesaving measures, including strategic planning in every class to prevent accidents.
  • Collaborated with local health inspectors.
  • Achieved a 84% decrease in complaints.
  • Avoided fines from program.
  • Achieved a 26% success rate.
  • Ensured that staff members complied with regulatory requirements and led safety training to improve lifesaving skills.
  • Contributed to a Excellence Award for the safest facility.
  • Clarified performance metrics.

Summaries

  • Accelerated onboarding process.
  • Accomplished in emergency response coordination, ensuring zero fatalities during pool-related incidents by working closely with local emergency services.
  • Lifeguard Assistant Manager is a multi-talented Lifeguard Assistant Manager who is consistently rewarded for planning and operational improvements.
  • Experienced Lifeguard Assistant Manager with success in driving innovation and early adoption of emerging technologies and platforms.
  • Provides excellent customer service and is knowledgeable about framework safety equipment.
  • Lifeguard Assistant Manager with 10 years of experience staying calm and focused in high-stress situations.
  • Provided helpful advice and instruction to patrons of all ages on how to gain confidence and strength in the water.
  • Intensive water rescue and safety regulations training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Compassionate professional with a track record of successfully instructing people with special needs.

Accomplishments

  • Conducted mid-season performance reviews for 9 lifeguards, incorporating feedback that improved lifeguard response times by 49%.
  • Collaborated closely with local fire and rescue services on emergency preparedness initiatives, creating scenarios that decreased emergency response variance by 6 seconds.
  • Documented and resolved framework which led to program.
  • Processed and analyzed safety data to develop preventative measures that minimized injury occurrences by 17% among pool visitors.
  • Collaborated with team of 2 in the development of system.
  • Selected by upper management to lead crisis response training for 15 lifeguards, increasing efficiency in emergency procedures.
  • Reviewed and addressed customer feedback, implementing key changes that resulted in 50% improvement in facility cleanliness and safety perception.
  • Trained and guided lifeguard staff in customer management techniques, improving guest satisfaction scores by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved inter-departmental communication by acting as a liaison between lifeguards and maintenance staff, reducing repair downtime by 80% hours.

Affiliations

  • National Safety Council (NSC) member
  • Association for Supply Chain Management (APICS)
  • International Lifesaving Federation (ILS) Affiliate
  • Jaycees
  • YMCA Aquatic Safety Committee Participant
  • Association of Aquatic Safety Professionals
  • Local Health Department Pool Safety Advisory Board Member
  • First Responders Community Outreach Participant
  • Rotary International
  • Association of Pool & Spa Professionals (APSP) Certification in Aquatic Management

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Swim Coach – Northwind
  • Certified Public Accountant (CPA)
  • Diving Emergency Management Provider (DEMP) – Divers Alert Network
  • Bloodborne Pathogens Training (OSHA)
  • Lifesaving Instructor – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Chemical Handling and Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)

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