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Skills

  • Team management
  • Client satisfaction initiatives
  • Budgets
  • Onboarding new employees
  • Financial cost analysis
  • KPI Tracking and Reporting
  • Customer relationship management
  • Time management
  • Presentation creation
  • Process improvement

Work Experiences

  • Conducted in-depth analyses of quarterly sales data.
  • Conducted in-depth analyses of quarterly sales data, identifying opportunities to enhance productivity and leading a 80% improvement in performance.
  • Gathered, organized, and entered data into a database system.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted sales with performance tracking.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in monitoring inventory levels for QuickBooks, lowering purchasing discrepancies by 48%.
  • Aided team in resolving client issues by providing detailed reports and insights which reduced response time to under one year.
  • Assisted leadership with drafting comprehensive reports.
  • Assisted multiple departments.

Summaries

  • Collaborated with finance teams.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Adaptable Business Support Intern.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Capable Business Support Intern.
  • Business Support Intern with a passion for data analysis, specializing in quarterly sales performance assessments, contributing to a 30% improvement in overall productivity.
  • Business Support Intern with 4 years of successful cross-functional collaboration and client relations experience.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 3 years of experience in risk assessment.
  • Within Miscellaneous, senior Business Support Intern and outstanding performer in quality assurance and client relations.
  • Achieved higher client satisfaction scores.

Accomplishments

  • Compiled and presented risk mitigation strategies, reducing project delays by 64%.
  • Improved operational workflows by introducing new process mapping techniques, reducing average task completion time by 60%.
  • Liaised with external partners to secure resources for upcoming development projects, contributing to 69% project completion ahead of schedule.
  • Assisted in the preparation of client proposals, contributing to a 39% increase in contract win rates in several months.
  • Coordinated 17 client-focused events, boosting client satisfaction by 22%, as measured through post-event surveys.
  • Provided administrative support during the implementation of new software, ensuring a smooth transition and minimizing system downtime.
  • Revised and updated standard operating procedures in coordination with department heads, improving workflow by 74%.
  • Coordinated communications between marketing and other key departments, ensuring deadlines were met and information flow was uninterrupted.
  • Led the onboarding process for 9 new hires, ensuring 100% completion of required documentation and regulatory compliance.
  • Enhanced supplier relationship management by monitoring contract compliance and identifying cost-saving opportunities.

Affiliations

  • Association of Information Technology Professionals
  • National Association of Women in Business Owners (NAWBO)
  • Association of Workplace Investigators (AWI)
  • National Association of Administrative Professionals (NAAP)
  • International Customer Service Association (ICSA)
  • Project Management Institute (PMI)
  • Association of Business Support Professionals (ABSP)
  • American Association of Administrative Professionals (AAAP)
  • Society of Human Resource Management
  • American Marketing Association (AMA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Data Analytics Professional Certificate - framework
  • ServSafe
  • ISO 9001:2015 Foundation Certification - procedure
  • Certified Salesforce Advanced Administrator
  • Certified Public Accountant
  • Certified Management Accountant (CMA) - Institute of Management Accountants
  • Certificate in Leadership and Management - Brightline
  • Google Workspace (GSuite) Certification - standard

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