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Skills

  • Customer trend analysis and forecasting
  • Efficient warehouse layout optimization
  • Electrical failure expertise
  • Conflict resolution in customer service
  • Inventory management and optimization
  • Regulatory compliance
  • Cross-functional team collaboration
  • Operational improvement
  • Hands-on troubleshooting for supply chain issues
  • Automotive parts identification

Work Experiences

  • Delegated and supervised vehicle bodywork for restoration and remediation to a body team.
  • Received product and restocked it, keeping the sales floor shelves stocked and ready for customer purchases.
  • Gave parts to technicians so they could finish the repairs for customers.
  • Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed.
  • Addressed issues with defective parts.
  • Advised professional technicians monthly.
  • Drove a forklift to transport heavy pallets and parts containers between vehicles and storage locations.
  • Assumed additional duties as a shift supervisor.
  • Assisted customers in identifying suitable parts.
  • Kept up to date on manufacturer options and parts availability to provide expert support.

Summaries

  • Capable of performing any type of repair or maintenance service and constantly looking for ways to improve garage operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Supports both technicians and customers with a wide range of parts requirements.
  • Boosted department efficiency by 37%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bringing method, system, and program expertise, as well as proven diagnostic and customer satisfaction skills.
  • Awarded Top Performer for excellence.
  • Assumed shift supervisor responsibilities.
  • Skilled at applying specialized knowledge and experience to all makes and models of vans, light trucks, and SUVs.
  • Achieved a 70% improvement in first-time correct purchases.

Accomplishments

  • Negotiated supplier discounts, securing up to 26% in cost savings on high-value parts inventory for the fiscal year.
  • Oversaw the procurement of rare and high-demand parts, ensuring consistent item availability and reducing waiting times by 75%.
  • Supervised a million-dollar parts inventory across multiple locations, ensuring inventory accuracy across 5 branches.
  • Maintained compliance with safety standards and inventory management procedures, leading the department to pass Scrum Master with zero non-compliance issues.
  • Produced detailed monthly reports on part usage forecasts, contributing to a more accurate budgeting process and saving $9 annually.
  • Reduced part return rate by 50% through enhanced compatibility checks and improved customer education at the point of sale.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented computerized inventory reconciliation process using Power BI, improving accuracy by 25%.
  • Documented and resolved metric which led to framework.
  • Directed the re-organization of parts shelves, reducing picking errors by 23% and improving overall workflow efficiency.

Affiliations

  • Parts and Service Director Certification Program – Manufacturer
  • American Medical Informatics Association
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Association for Supply Chain Management (APICS)
  • Automotive Service Association (ASA)
  • Automotive Parts Remanufacturer Association (APRA)
  • Automotive Aftermarket Suppliers Association (AASA)
  • Lions Club
  • International Automotive Technicians Network (iATN)
  • Association for Computing Machinery

Certifications

  • Advanced Inventory Control Techniques for Automotive Warehousing - 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Automotive Parts Advisor (CAPA) – Northwind
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Global Logistics and Supply Chain Management Certification
  • Certified Supply Chain Professional (CSCP) – Vantage
  • ServSafe
  • Automotive Parts Distribution and Logistics Professional - process
  • CompTIA Security+

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