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Skills

  • Facility maintenance
  • Effective complaint escalation procedures
  • ADA compliance and accessibility facilitation
  • Payment processing systems (e.g., Adobe Creative Suite)
  • Collaboration with marketing teams for event promotion
  • Security awareness
  • Relationship development
  • Digital and physical ticket scanning technologies
  • High-traffic event operations
  • Customer feedback analysis for service improvement

Work Experiences

  • Contributed to a 56% increase in repeat business.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated with security on escalations.
  • Consolidated data on ticket sales trends.
  • Assisted in the transition to digital ticketing platforms.
  • Analyzed metrics for 2 different events.
  • Answered 17 calls per several months to help customers with their questions and concerns.
  • Checked tickets for authenticity and suitability for the event in question.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Audited daily cash drawers and digital sales with 67% accuracy across multiple events per day.

Summaries

  • Achieved 35% audit scores.
  • Within Miscellaneous, senior Ticket Office Assistant and outstanding performer in client relations and risk assessment.
  • Committed to problem-solving.
  • Consistently reviewed cash drawer accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adhered to refund policies.
  • Ticket Office Assistant with 12 years of successful performance reporting and risk assessment experience.
  • Addressed inquiries with ease.
  • Achieved a 44% increase in repeat business.
  • Creative problem-solver.

Accomplishments

  • Introduced scanning technologies that reduced entry wait times by 35% at events held at Portland.
  • Maintained cash drawer accuracy at a rate of 22%, ensuring seamless operations during high-volume events.
  • Assisted in the coordination and ticket distribution for special events, improving ticket access for 9 patrons.
  • Implemented a new refund process that reduced customer claim resolution times by one year.
  • Developed a streamlined check-in process by implementing ServiceNow, reducing wait times by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a post-event follow-up protocol that increased repeat ticket purchases by 18% for the next season.
  • Assisted in managing ticket inventory, ensuring optimal availability for peak events and minimizing oversell issues.
  • Handled customer disputes with a resolution success rate of 61%, reducing refunds by $232,000.
  • Led crowds at Portland, ensuring safe and organized entry for 2 attendees during high-capacity events.

Affiliations

  • American Ticketing Association (ATA)
  • Society of Independent Show Organizers (SISO)
  • Society of Women Engineers
  • Freemason
  • Association for Supply Chain Management (APICS)
  • National Association of Audience Services (NAAS)
  • Society for Human Resource Management (SHRM) — Completed training in staff leadership 2017
  • International Council of Nurses
  • Special Events Society (SES)
  • Society for Event Management Professionals (SEMP)

Certifications

  • CompTIA Security+
  • Leadership Training for Ticket Office Supervisors
  • Certified Professional in Refund Policy Management
  • Interactive Ticketing Sales Systems Accreditation
  • Certified Revenue Optimization Expert, Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Customer Queueing Management Specialist, method System
  • Certified Bilingual Customer Service Representative, German
  • Automated Ticketing System Training, Salesforce

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