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Skills

  • Project Planning
  • Workflow planning
  • Customer and client relations
  • Financial reporting
  • Payroll and budgeting
  • Team communication
  • Client relationship building
  • Accounting familiarity
  • AP/AR proficiency
  • Documentation and control

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Effectively interacted with Manager's Personal Assistant and Manager's Personal Assistant, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Created new filing and organizational procedures that helped the company save $9 per two years in labor costs.
  • Used data analysis and cross-functional collaboration to quickly resolve procedure issues, effectively reducing customer complaints by 6%.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Created procedure presentations that were both informative and appealing.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.

Summaries

  • Bringing 12 years of outstanding performance in related roles to the table.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Customer service and conflict resolution skills are excellent.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Manager's Personal Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Offering 3 years of experience in customer relations management.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Resolved product issue through consumer testing.
  • Coordinated off-site team-building events with 9 participants, leading to positive feedback and increased employee morale by 83%.
  • Supported the annual performance review process for 14 employees, helping outline evaluation criteria and ensuring all documentation was accurate and on time.
  • Facilitated internal communications by drafting and distributing executive memos, leading to a 31% improvement in stakeholder satisfaction.
  • Effectively screened and arranged over 11 candidates' interviews, improving the recruitment process and reducing the hiring timeline by 40%.
  • Ensured all action items from executive meetings were tracked and completed on time, resulting in a 73% improvement in accountability and follow-through.
  • Exceeded expectations by handling last-minute changes and rescheduling of executive meetings, ensuring minimal disruption to daily operations.
  • Boosted team productivity by managing and prioritizing managers' tasks, resulting in a 28% improvement in team project completion rate.
  • Conducted essential vendor research and negotiations that resulted in 23% savings during the organization of conferences and events.
  • Utilized advanced MS Office skills to create dynamic meeting presentations, contributing to the success of 10 high-level board meetings.

Affiliations

  • International Association of Administrative Professionals
  • Certified Meeting Professionals (CMP) Preparation Course, Northwind
  • National Association for Office Managers and Administrators (NAOMA)
  • Project Management Institute (PMI) – 2018 Member
  • Meeting Professionals International (MPI)
  • American Marketing Association
  • Lions Club
  • Association for Computing Machinery
  • American Society of Administrative Professionals (ASAP)
  • Global Business Travel Association (GBTA) Membership 2021

Certifications

  • Customer Service Certification by Cedar Works
  • Certified Meeting Planner (CMP)
  • CompTIA A+ Technician
  • HubSpot Academy Inbound Marketing 2018
  • First Aid/CPR Certified
  • Change Management Practitioner - APMG International
  • Certified Business Analysis Professional (CBAP)
  • Certified Confidentiality Officer (CCO)
  • Basic Contract Law for Paralegals Certification
  • Cisco Certified Internetwork Expert (CCIE)

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