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Skills

  • Relapse assistance
  • Operational improvement
  • Inventory management
  • Communications
  • Outpatient services
  • Team management
  • Supervision
  • Crisis intervention and de-escalation
  • Customer service
  • Community outreach and partnership development

Work Experiences

  • Answered 18 phone calls per 18 months to assist customers.
  • Assisted clients in applying for category, securing over $11 in financial assistance for vocational education.
  • Assisted clients in applying for process.
  • Working with team members and customers to find workable solutions improved operations.
  • Advocated for disability rights in the workplace.
  • In charge of a large number of cases on a regular basis.
  • Achieved high client satisfaction.
  • Assisted clients in identifying transferable skills, resulting in 55% of clients securing positions in new industries.
  • Assisted clients in identifying transferable skills.
  • Coordinated referrals and connected people with relevant community resources.

Summaries

  • Expert in standard with a strong aptitude for streamlined and spearheaded.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved 72% improvement in client employment placements.
  • Helping people with standard and initiative disabilities is something I've done before.
  • Results-oriented Community and Public Service professional with vendor management, project management, and data analysis strengths.
  • Vocational Rehabilitation Counselor Intern and team leader with 4 years of experience in process settings.
  • Active leader with excellent communication and collaboration skills.
  • Community and Public Service student seeking hands-on experience through an internship in strategic planning.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • Experienced in acting as a client advocate and managing referrals for program support.

Accomplishments

  • Enhanced vocational assessments by integrating digital tools, reducing overall client evaluation time by 47%, while improving accuracy.
  • Collaborated with occupational and physical therapists to design customized rehabilitation plans, resulting in 60% improved client participation.
  • Coordinated interdisciplinary efforts to ensure smooth case file creation, resulting in an 40% reduction in processing time for vocational rehabilitation candidates.
  • Prepared and presented reports on client progress and program effectiveness, supporting funding proposals that resulted in an increase in resource allocation by 25%.
  • Reduced client intake processing times by 76% through streamlining documentation workflows using HubSpot.
  • Revised vocational plans based on evolving client needs, maintaining 38% client satisfaction throughout the counseling process.
  • Developed partnerships with local businesses to place clients in sustainable employment, achieving a 49% success rate in long-term job retention across 10 clients.
  • Conducted job market analyses to align client skill sets with available opportunities, leading to successful job matches for 5 clients.
  • Increased efficiency in reporting by implementing Microsoft Excel, reducing time spent on data entry by 81%, resulting in more time dedicated to client interaction.
  • Led a community outreach initiative focused on job placement for individuals with disabilities, securing partnerships with 12 local employers.

Affiliations

  • Participated in the Employer Assistance and Resource Network (EARN) workshops, learning about disability employment policies and strategies to help clients maximize their job potential.
  • Attended 5 webinars organized by the Disabled Veterans’ Outreach Program (DVOP) – gaining insights into the employment needs and assistance programs for veterans with disabilities.
  • Actively involved in the Association of People Supporting Employment First (APSE) – advocating for the employment rights and opportunities of individuals with disabilities.
  • Member of the Disability Management Employer Coalition (DMEC), focusing on developing knowledge in disability management and workforce accommodation strategies.
  • Involved in the community workforce development initiatives at Austin, working with local businesses to advocate for inclusive hiring practices for people with disabilities.
  • Volunteer with local vocational rehabilitation services program, assisting in job placement and workforce readiness counseling activities for individuals with disabilities.
  • Involved with the National Organization of Human Services (NOHS), focusing on ethical standards and human rights in vocational rehabilitation services and social work.
  • Certified in Assistive Technology Fundamentals by Meridian, gaining proficiency in recommending assistive devices/tools that enhance workplace functionality for clients with disabilities.
  • Affiliated with the National Rehabilitation Association (NRA), 2015-present, actively engaging in professional development and networking with rehabilitation professionals.
  • Member of the National Career Development Association (NCDA), regularly attending workshops and webinars focused on career counseling techniques and workforce development.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Community Work Incentives Coordinator (CWIC)
  • Emergency Mental Health Training Certification
  • Google Certified Professional Cloud Architect
  • Ethics in Vocational Rehabilitation Certification
  • Certified Disability Management Specialist (CDMS)
  • Salesforce
  • Certified Public Accountant (CPA)

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