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Skills

  • Customer service
  • Conflict resolution and mediation
  • RFI Scanners
  • Outpatient services
  • Intervention tactics
  • Community outreach
  • Communications
  • CCTV
  • Disability rights advocacy
  • Motivational interviewing

Work Experiences

  • Advocated for client services.
  • Management recognized me for providing outstanding customer service.
  • Developed a reputation for punctuality and hard work.
  • Learned project management and client relations to help with office needs.
  • Coordinated referrals and connected people with relevant community resources.
  • Finished framework of project, which resulted in process.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Was in charge of all tasks delegated to me, including risk assessment and budget management.
  • Achieved 100% audit approval in 2019.

Summaries

  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Adept at ensuring client access to resources.
  • Motivating leader who has built and managed metric teams in the past.
  • Achieved client success stories.
  • Metric, category, and standard are all available.
  • Active leader with excellent communication and collaboration skills.
  • Results-oriented Community and Public Service professional with vendor management, project management, and data analysis strengths.
  • Achieved measurable employment outcomes.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • During 17 years of related experience, demonstrated expertise in vocational support and career planning.

Accomplishments

  • Implemented feedback systems to better understand challenges faced by clients, resulting in a 25% improvement in rehabilitation plan success.
  • Worked closely with metric therapists to assess and recommend workplace accommodations, improving employer relations and client satisfaction.
  • Provided ongoing support through the employment process, leading to 35% of clients securing full-time positions within 10 months.
  • Ensured compliance with local disability laws by advising businesses on ADA accommodations, contributing to successful workplace integration of 10 clients.
  • Conducted job market analyses to align client skill sets with available opportunities, leading to successful job matches for 5 clients.
  • Collaborated with occupational and physical therapists to design customized rehabilitation plans, resulting in 60% improved client participation.
  • Trained new interns in vocational rehabilitation policies, procedures, and best practices, improving onboarding efficiency by 84%
  • Coordinated interdisciplinary efforts to ensure smooth case file creation, resulting in an 40% reduction in processing time for vocational rehabilitation candidates.
  • Developed intake procedures that ensured compliance with category, achieving zero audit observations over a 12-year span.
  • Successfully coached 17 clients through the transition from unemployment to meaningful employment, ensuring they received ongoing support during the process.

Affiliations

  • Member of the Disability Management Employer Coalition (DMEC), focusing on developing knowledge in disability management and workforce accommodation strategies.
  • Served as a member of the Job Placement Division of the National Rehabilitation Association, building networks with employers to enhance job placement for clients.
  • Volunteered with process, providing career readiness support, resume reviews, and coaching to individuals with employment barriers.
  • Engaged in webinars and training from the Job Accommodation Network (JAN) to stay informed on best practices for assisting clients with workplace accommodations.
  • Completed Mental Health First Aid Certification in 2015, increasing competency in addressing the emotional well-being of clients dealing with job loss and unemployment.
  • Affiliated with Georgia Workforce Development Board, a platform to contribute knowledge on improving vocational rehabilitation practices for long-term job placement.
  • Completed Six Sigma from Harbor & Co. In Vocational Psychology Counseling, working towards enhancing understanding of psychological aspects influencing career transitions.
  • Volunteer with local vocational rehabilitation services program, assisting in job placement and workforce readiness counseling activities for individuals with disabilities.
  • Participated in the Rehabilitation Counselor Internship Program through framework, working closely with licensed counselors and contributing to individualized rehabilitation plans.
  • Completed training via the Social Security Administration's Ticket to Work Program, supporting clients in understanding their Social Security benefits while pursuing employment.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Mental Health Training Certification
  • Certified Case Manager (CCM)
  • Certified Public Accountant (CPA)
  • Occupational, Safety and Health (OSHA) Training for Human Services
  • Ethics in Vocational Rehabilitation Certification
  • CompTIA Network+
  • Mandated Reporter (Adult/Child Protective Services) Training
  • Certified Peer Support Specialist (CPSS)
  • CompTIA A+ Technician

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