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Skills

  • Cash handling and reconciliation
  • Project organization
  • Kitchen and Service Workflow Optimization
  • Relationship development
  • Complaint Mediation and Issue Resolution
  • Proficient vision
  • Digital Scheduling Tool Proficiency (ServiceNow)
  • Team building
  • Customer service excellence
  • Health and Hygiene Regulations Compliance

Work Experiences

  • Achieved quicker table turnovers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Assisted wait staff and other members of the team in completing tasks.
  • Assisted the manager in scheduling shifts.
  • Looked for industry trends on social media and through online sources.
  • Complied with Denver health and safety standards.
  • Achieved 16 repeat reservations.
  • Transported ServiceNow to one year customer locations.
  • Collaborated with management to increase seasonal menu options, resulting in a 53% boost in summer sales.

Summaries

  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.
  • Seasoned Food Preparation Worker with procedure cuisine and metric techniques expertise.
  • Worker with 7 years of progressive food preparation experience, including promotions from Dining Staff Member to Dining Staff Member.
  • Contributions and skills are transferable across data analysis or line operations.
  • Boosted repeat clientele by 34% within 2015.
  • Awarded President's Club for managing high-stakes events.
  • Achieved 73% customer satisfaction across multiple service metrics.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Clear understanding of stakeholder engagement and team leadership as well as client relations training.

Accomplishments

  • Led front-of-house operations during high-volume shifts, reducing wait time by 60% and enhancing guest satisfaction.
  • Successfully handled multi-course dining events for parties of 11, receiving an average customer rating of 15% satisfaction.
  • Developed clear communication protocols between kitchen and serving staff, reducing order errors by 76% on weekends.
  • Collaborated with team of 4 in the development of program.
  • Assisted in the development of digital food menu offerings based on customer preferences, increasing order frequency by 24%.
  • Collaborated with management to adjust staffing based on foot traffic, optimizing labor costs by 65%.
  • Implemented a CRM system to track and build stronger customer relationships, leading to a 43% increase in return visits.
  • Trained in allergen protocols and safe food handling, reducing potential food-related incidents by 36%.
  • Efficaciously promoted seasonal drinks and menu items, boosting sales for high-margin items by 57% during promotional periods.
  • Introduced a new inventory tracking system, reducing food spoilage costs by 22%.

Affiliations

  • Elite Food Industry Networking Group 2016
  • Foodservice Educators Network International (FENI)
  • Jaycees
  • Hospitality Financial and Technology Professionals (HFTP)
  • Lions Club
  • Rotary International
  • Freemason
  • Leaders of the Restaurant Industry Networking Group
  • Certified Professional Food Manager (CPFM)
  • Local Atlanta Food Bank Volunteer Program

Certifications

  • Certified Dining Room Associate (CDRA) by Lakeside Partners
  • Commercial Food Service Equipment Certification by Beacon Labs
  • Project Management Professional (PMP)
  • National Restaurant Association's Professional Food Manager Certification
  • CompTIA A+ Technician
  • COVID-19 Workplace Safety Compliance Certificate by Cedar Works
  • Safe Alcohol Service Training Certification by Massachusetts
  • CompTIA Network+
  • Certified Banquet Server (CBS) by Lakeside Partners
  • Food Establishment Operations Certificate by Food Safety Authority

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