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Skills

  • Report writing
  • Project management
  • Pattern matching
  • Process implementation
  • Inspection reviews
  • Customer needs assessment
  • Surface preparation
  • Hardware evaluation
  • FloorCOST Estimator for Excel
  • Data entry

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Invented
  • Raised the stakes.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Ensured
  • Solved system issues, improved operations, and provided excellent customer service.
  • Kept track of everything.
  • Installed various types of flooring, including carpet, laminate, and hardwood.
  • Alerted system management to emerging safety concerns and assisted in the implementation of solutions using available resources.
  • Successfully led key projects that yielded a system.

Summaries

  • Carpet Technician is articulate and driven to succeed.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Innovative
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Articulate
  • Problem-solver with a strong sense of teamwork.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Developed and implemented a stain treatment protocol that reduced callbacks by 80%, increasing client satisfaction and trust.
  • Demonstrated proficiency in operating high-efficiency cleaning equipment, cutting project time by 43% while maintaining excellent results.
  • Provided customized carpet maintenance plans for 18 commercial customers, increasing repeat business by 17% in 2019.
  • Resolved product issue through consumer testing.
  • Earned Six Sigma in eco-friendly carpet cleaning practices, leading to an increase in environmentally-conscious clients by 46%.
  • Mentored 4 junior carpet technicians, improving their technical skills and leading the team to achieve Excellence Award for service excellence.
  • Trained in the latest technologies and techniques for carpet fiber assessment, avoiding irreversible damage and increasing client retention by 73%
  • Implemented a more efficient carpet drying system that decreased project turnaround time by 73%.
  • Monitored key performance metrics, fine-tuning processes and achieving 45% higher productivity than the company’s previous benchmark.
  • Led team of 3 carpet technicians to complete large-scale commercial cleaning projects, boosting revenue by $11 over the past year.

Affiliations

  • Toastmasters
  • Residential and Commercial Cleaning Group Boston Chapter
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Jaycees
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Carpet and Rug Institute (CRI)
  • Society of Environmental Responsible Facilities (SERF)
  • American Floor Care Technicians Association (AFCTA)
  • National Association of Social Workers

Certifications

  • Certified Floor Care Technician (CFCT) by Cedar Works
  • Certified Pressure Washing Specialist by Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • IICRC Water Damage Restoration Technician (WRT) Certification
  • IICRC Odor Control Technician (OCT) Certification
  • Certified Hard Floor Care Specialist by Harbor & Co.
  • Certified Rug Specialist (CRS) by Brightline
  • Certified Carpet Dyeing Specialist (CCDS) by Ironclad Systems
  • IICRC Applied Structural Drying Technician (ASD) Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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