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Skills

  • Strategic selling
  • Budgets
  • Team building
  • First Aid/CPR
  • Account management
  • Pricing Strategy Development
  • Client satisfaction management
  • Developing brand messaging
  • Cross-functional team collaboration
  • MS Office

Work Experiences

  • Achieved 45% of quota.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Increased sales by 4% by providing purchase advice and promoting additional products.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved 37% growth in account renewals.
  • Achieved customer satisfaction levels above 28% through proactive client management and bespoke sales solutions.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved results within a competitive market.
  • Achieved growth across the West Coast over the past year.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.

Summaries

  • Within Miscellaneous, senior Southwest Sales Manager and outstanding performer in cross-functional collaboration and process improvement.
  • Accomplished in reducing costs and increasing profitability by developing process improvements. Identified inefficiencies in the sales process that reduced operational costs by 55%. Successfully implemented solutions that optimized the client management process.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Power BI is something I'm familiar with.
  • Achieved a 61% increase in account renewals.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in reducing costs and increasing profitability.
  • Southwest Sales Manager is a multi-talented Southwest Sales Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Achieved PMP in Sales Operations and Strategy, directly contributing to a 40% boost in process efficiency.
  • Collaborated with team of 8 in the development of system.
  • Documented and resolved system which led to metric.
  • Cut average sales cycle length by 16 days for key enterprise accounts, accelerating time-to-deal closure by 39%.
  • Revitalized dormant accounts, aiding in a 77% increase in client re-engagement and contract renewals.
  • Developed team training programs focused on improving sales process adherence, resulting in a 66% efficiency gain.
  • Led the Midwest team to achieve highest company growth rate, increasing client acquisitions by 36% over 18 months.
  • Leveraged CRM analytics to improve sales operations, reducing customer churn by 71% and increasing net promoter score (NPS) by 17.
  • Achieved Six Sigma in Advanced Business Analytics, enabling thoughtful insights into customer behavior and a 34% revenue lift.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Business Executives Networking Group (BENG)
  • Women in Sales Everywhere (WISE)
  • National Retail Federation (NRF)
  • Salesforce Dreamforce Community
  • Association for Computing Machinery
  • American Business Women's Association (ABWA)
  • Rotary International
  • Society of Human Resource Management
  • Society for Marketing Professional Services (SMPS)
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified International Sales Professional - Institute of Export and International Trade
  • Certified Negotiation Expert (CNE) - REIC Institute
  • Customer Experience (CX) Certification - Forrester
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Google Ads Display Certification
  • Certified Marketing Professional (CMP) - Sales & Marketing Executives International (SMEI)
  • Microsoft Certified: Azure Fundamentals

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