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Skills

  • Multi-Task Management
  • Excel in initiative
  • Program coding understanding
  • CRM Systems
  • Kennel cleaning and sanitizing methods
  • Excellent communication
  • Appointment scheduling
  • Financial data analysis
  • Internal auditing
  • Business operations

Work Experiences

  • Informed patients about treatment options and payment options.
  • Analyzed patient financial data to recommend payment options, increasing patient satisfaction by 19% points in 2021.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Payment requirements, accepted payment methods, and billing procedures were all explained to me.
  • Double-checked and updated patient and financial records.
  • Was in charge of compiling and reviewing medical records.
  • Interviewed patients about payment plans and provided payment assistance applications.
  • Achieved a 56% improvement in billing efficiency.
  • Analyzed patient financial data.
  • Achieved an average error-free rate of 81%.

Summaries

  • Patient Financial Representative in medical billing and customer service for 3 years.
  • Achieved a 64% error-free claims rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Motivated Patient Financial Representative with experience managing large-scale projects, including budgeting and administration.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Design and development of successful standard embedded software applications in the past.
  • Experienced healthcare professional with a track record of success in high-volume settings.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Achieved a 49% reduction in invoice turnaround time.

Accomplishments

  • Recommended
  • Streamlined
  • Design: Responsible for creative design for prominent procedure.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Collaborated with finance and clinical teams to minimize patient billing discrepancies, decreasing errors by 68%.
  • Consulted
  • Documented and resolved system which led to metric.
  • Increased
  • Improved
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Active Involvement in Health Information and Management Systems Society (HIMSS)
  • Payment Integrity Workgroup with the Healthcare Fraud Prevention Partnership (HFPP)
  • Revenue Cycle Academy Contributor
  • Sustaining Member of the American Health Lawyers Association (AHLA)
  • Speaker at the Patient Financial Services National Conference, 2023
  • Member of the Patient Advocate Certification Board (PACB)
  • Member of the National Council of Patient Information and Education (NCPIE)
  • Society of Women Engineers
  • American Marketing Association

Certifications

  • Certified Medical Reimbursement Specialist (CMRS), system, 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Healthcare Finance - HFMA 2020
  • Certified Professional in Healthcare Quality (CPHQ), National Association for Healthcare Quality, 2021
  • Certified HIPAA Professional (CHP) – Vantage, 2019
  • Healthcare Financial Management Association (HFMA) Member Certification - Vantage 2017
  • Healthcare Risk Management Certification (HCRM) - Lakeside Partners 2020
  • Certified Public Accountant
  • Salesforce
  • Certified Billing and Coding Specialist (CBCS) - NHA 2015

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