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Skills

  • Weekly Payroll
  • Appointment scheduling
  • Accounts receivable management
  • Kennel cleaning and sanitizing methods
  • Accounts payable/receivable
  • Excel in initiative
  • Document filing
  • Budgets
  • MS Office
  • Computer literate

Work Experiences

  • Interviewed patients about payment plans and provided payment assistance applications.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Analyzed patient financial data to recommend payment options, increasing patient satisfaction by 19% points in 2021.
  • Created multi-threaded admin web applications based on method.
  • Metric helped me achieve $117,000.
  • Achieved retention through accurate account management.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Category are well-understood.
  • Motivated Patient Financial Representative with experience managing large-scale projects, including budgeting and administration.
  • Design and development of successful standard embedded software applications in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Patient Financial Representative with a background in verifying patient information and billing coordination.
  • Accomplished in reviewing financial aid applications and recommending tailored payment options that reduced outstanding receivables by $5 while enhancing patient satisfaction scores by 27% points.
  • Complete patient education is a success.
  • Self-pay balances were successfully managed through installment accounts, collection processing, and financial aid applications.
  • Achieved a 51% reduction in rejected claims.

Accomplishments

  • Developed and implemented training programs for 18 newly hired team members on payment collection protocols and EHR software usage.
  • Managed
  • Increased
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Consistently met or exceeded monthly collection targets by collaborating with the billing department to implement specialized follow-up procedures.
  • Developed
  • Integrated
  • Recorded
  • Researched

Affiliations

  • Association of Information Technology Professionals
  • Revenue Cycle Improvement Mentorship Program, 2024
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Professional Patient Financial Advocates Network (PPFAN) Forum Leader
  • Certified Financial Counselor (CFC) through the National Association of Certified Credit Counselors (NACCC)
  • American Medical Informatics Association
  • Project Management Institute
  • National Patient Advocate Foundation Volunteer

Certifications

  • National Certified Insurance and Coding Specialist (NCICS) - NCCT 2016
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Reimbursement Specialist (CMRS), system, 2021
  • Health Insurance Portability and Accountability Act (HIPAA) Certification - Summit Group, 2022
  • Professional Patient Advocate Certification - Brightline 2023
  • Certified Patient Experience Professional (CPXP) process 2020
  • SHRM Certified Professional (SHRM-CP)
  • Accounts Receivable Management Program - Cedar Works 2021
  • Revenue Cycle Analyst Certification - Vantage 2021

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