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Skills

  • Peer Mentorship
  • Cleaning and sustainability standards inspection
  • Team management
  • Operational improvement
  • Business operations
  • Mentorship program design
  • Academic support coordination
  • Event facilitation
  • Time management
  • Team building

Work Experiences

  • Composed detailed incident reports.
  • Collaborated with housekeeping.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Achieved a turnout of over 13 residents.
  • Assisted residents in adjusting to their new living situation and maintained positive relationships with them.
  • Achieved attendance of over 14+ people.
  • Transported Power BI to three years customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted regular room inspections and collaborated with housekeeping to ensure cleanliness and sustainability standards were met.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Conducted structured 'Study and Support' sessions for residents.
  • Created pathways to university support systems.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Adept at budgeting and cost management.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Contributed to a 30% improvement in dorm life satisfaction.
  • Achieved a 20% reduction in bias-related reports.

Accomplishments

  • Led monthly dormitory resource fairs, increasing resident usage of on-campus services by 56%.
  • Collaborated with campus health professionals to implement substance-use prevention programs that lowered incidents by 61%.
  • Provided conflict mediation to residents, reducing altercations and noise complaints by 26% within two years.
  • Documented and resolved system which led to process.
  • Increased participation in floor meetings by 77% through the introduction of creative incentives and consistent resident communication.
  • Organized wellness events focused on stress management and self-care, leading to a 17% improvement in resident satisfaction scores.
  • Participated in university-wide initiatives for enhancing student accommodations, making pivotal recommendations adopted by the administration in 2018.
  • Facilitated student government meetings to advocate for improved dormitory living conditions, leading to the installation of 12 new amenities by 2019.
  • Trained new Resident Assistants on incident reporting and conflict resolution, ensuring compliance with campus regulations by 34%.
  • Conducted monthly risk assessments of the dormitory, identifying and mitigating potential safety hazards for over 8 residents.

Affiliations

  • Association for Computing Machinery
  • National Association for Student Affairs Professionals (NASAP)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Resident Housing Association (RHA)
  • Lions Club
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)
  • Student Government Association (SGA)
  • Project Management Institute

Certifications

  • Hazardous Communication and Emergency Preparedness Certification
  • Clery Act Training Completion
  • Google Certified Professional Cloud Architect
  • Certified Crisis Intervention Specialist (CCIS)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)

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