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Skills

  • Data-driven decision making
  • Conflict de-escalation techniques
  • Budget Management
  • Regulatory compliance
  • Problem resolution
  • Academic support coordination
  • Emotional intelligence
  • Communications
  • Counseling resource referral
  • Team building

Work Experiences

  • Achieved attendance of over 14+ people.
  • Addressed facility issues.
  • Transported Power BI to three years customer locations.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 34% improvement in collective GPA.
  • Benefited over 10 students.
  • Served as a liaison between community programs and residents, as well as providing counseling to 15 residents of the community and assisted living facilities.
  • Collaborated with housekeeping.
  • Advocated for 18 updates.

Summaries

  • Achieved 84% compliance rate in emergency protocol preparedness.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Boosted participation in extracurricular activities by 66%.
  • Achieved 22% resident participation.
  • Boosted resident satisfaction rates by 51% %.
  • Conducted structured 'Study and Support' sessions for residents.
  • Coordinated academic support programs.
  • Achieved a 74% conflict resolution success rate.
  • Committed to excellence in residence safety, having led dorm fire drills with 67% resident participation and compliance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Managed social media groups for dormitory residents, increasing community engagement and information dissemination by 77%.
  • Collaborated with campus health professionals to implement substance-use prevention programs that lowered incidents by 61%.
  • Created and managed a dormitory mentorship program that boosted freshman retention by 25% over the academic year.
  • Actively collaborated with campus security to address safety concerns, contributing to a 48% decrease in residence hall incidents over 6 months.
  • Coordinated volunteer opportunities for residents, resulting in over 8 service hours dedicated to local community initiatives.
  • Facilitated student government meetings to advocate for improved dormitory living conditions, leading to the installation of 12 new amenities by 2019.
  • Led risk-assessment training for new Resident Assistants, improving safety protocol adherence by 15% within 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the campus counseling center to promote mental health resources, resulting in a 71% increase in appointments scheduled by residents.
  • Provided conflict mediation to residents, reducing altercations and noise complaints by 26% within two years.

Affiliations

  • Lions Club
  • National Education Association (NEA)
  • Association for Supply Chain Management (APICS)
  • Peer Counseling and Wellness Group - Portland
  • Society of Collegiate Leadership & Achievement (SCLA)
  • Student Affairs Administrators in Higher Education (NASPA)
  • National Association for Student Affairs Professionals (NASAP)
  • National Association of Social Workers
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Resident Housing Association (RHA)

Certifications

  • Mental Health First Aid (MHFA) Certification
  • Suicide Prevention Gatekeeper Training
  • Residential Life Training Program Completion
  • Fire Safety and Prevention Training Certification
  • Certified Volunteer Program Coordinator
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Sexual Assault Response Training (SART) Certification
  • Cisco Certified Network Associate (CCNA)

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