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Skills

  • Property tours and inspections
  • Client satisfaction enhancement
  • Capital improvement project oversight
  • Communications
  • Cost-benefit analysis for capital projects
  • Preventive maintenance scheduling
  • Cross-functional collaboration
  • CRM software proficiency Tableau
  • Building operations
  • Budgeting

Work Experiences

  • Achieved an average 34% rental increase.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Addressed tenant conflicts.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Set up appointments for showings of marketed properties.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Achieved a 74% lease renewal rate.

Summaries

  • Collaborative problem-solver, consistently maintaining a 28%+ client satisfaction rate by prioritizing proactive communication and swift issue resolution.
  • Achieved results over 2023 months.
  • Achieved 36% reduction in early tenant terminations.
  • Detail-oriented with prior experience coordinating data analysis and risk assessment.
  • Inspections are organized, issues are resolved, and stakeholder engagement is delivered.
  • Collaborated strategically with leasing teams.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Adhered to deadlines with 71% accuracy.
  • Achieved savings through effective vendor contract negotiation.
  • Talented professional regarded as a capable leader and committed problem solver.

Accomplishments

  • Negotiated vendor contracts that led to cost savings of $2 annually across multiple properties.
  • Played a key role in multisite property management by standardizing procedures, resulting in consistent performance across 15 locations.
  • Collaborated with leasing agents to promote vacant spaces, contributing to a 28% increase in leased square footage within 18 months.
  • Proactively addressed maintenance issues by organizing routine tenant walk-through inspections, reducing maintenance request response times by 85% hours.
  • Mitigated risks by performing regular safety assessments, contributing to a reduction in incident reports by 48%.
  • Collaborated with marketing and legal teams to produce lease abstracts, reducing review errors by 77%.
  • Collaborated with team of 5 in the development of category.
  • Conducted preventative maintenance inspections, extending equipment life cycle by 84% and reducing capital expenditures by $11.
  • Handled conflict resolution between tenants and management to resolve disputes, achieving a 34% success rate in amicable resolutions.
  • Ensured adherence to service level agreements with 16 vendors, which led to a 30% improvement in service response times.

Affiliations

  • Retail Real Estate Council Membership
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Council of Real Estate Brokerage Managers (CRB)
  • Advanced Management Development Program (AMDP) - Harvard University
  • Certified Facility Manager (CFM) through IFMA
  • International Council of Nurses
  • International Facility Management Association (IFMA)
  • National Association of Real Estate Investment Trusts (NAREIT)
  • American Society for Healthcare Engineering (ASHE) Membership

Certifications

  • CompTIA A+ Technician
  • Budget Management and Financial Planning in Real Estate - Vantage Certification
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • Certified Business Analysis Professional (CBAP)

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