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Skills

  • Staff training and development
  • Budget management and forecasting
  • Supervision
  • Problem resolution
  • MS Office
  • Team management
  • Marketing campaign leadership
  • Customer loyalty programs
  • Salon Branding and Rebranding
  • Event planning and client engagement

Work Experiences

  • Transported ServiceNow to 6 months customer locations.
  • Boosted brand awareness.
  • Boosted salon revenue by 18% in 2017 through the implementation of a strategic client retention program.
  • Achieved 73% growth in product sales.
  • Analyzed client feedback and made actionable adjustments, reducing negative reviews by 30% across online platforms such as Yelp and Google.
  • Achieved results within 10 months.
  • Achieved certification compliance for city health regulations.
  • Looked for industry trends on social media and through online sources.
  • Achieved operational cost savings of $7 in 2015.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of performance reporting and team leadership as well as stakeholder engagement training.
  • Achieved results in under 18 months months.
  • Boosted product sales by 21%.
  • Boosted overall customer satisfaction.
  • For optimal performance, 6 years of training workers in proper operational procedures and function, as well as explaining company policies.
  • Certified in advanced beauty techniques.
  • Highly skilled at creating work schedules based on work requirements in order to ensure quality and timely service delivery.
  • Achieved a 30% surge in client appointments.
  • Achieved a 70% increase in new client appointments.

Accomplishments

  • Facilitated staff training workshops focused on the latest beauty trends and customer service, which led to an overall client satisfaction improvement of 47%.
  • Developed and executed data-driven marketing campaigns, resulting in a 35% boost in new client acquisition from social media platforms.
  • Designed and launched a customer loyalty program, leading to a 47% increase in customer retention and a 79% growth in referrals.
  • Rolled out a service upsell strategy in 2024, which generated an additional $4 in revenue from existing clients.
  • Successfully negotiated 3 sponsorship deals for annual salon events, generating additional revenue of $18 in 2020.
  • Created and managed salon's online booking system, reducing missed appointments by 23% and improving overall client satisfaction.
  • Responsible for budget management and financial planning, reducing operational costs by 44% while ensuring quality service delivery.
  • Established a salon membership program that increased customer return rates by 37% and provided a predictable cash flow model.
  • Collaborated with beauty influencers for digital content strategies that increased online booking traffic by 78% within the first 12 months.
  • Coordinated 2 product launch events annually with beauty product vendors, driving partnership growth and securing $8 in additional revenue.

Affiliations

  • Advocate in Women-Owned Business Association (WOBA) since 2019
  • Salon Spa Professional Network (SSPN) - 2020
  • Rotary International
  • Cosmetics & Personal Care Association - Active Member since 2016
  • Corporate Partner with Beauty Suppliers Association (BSA) for HubSpot expansion - Signed in 2017
  • Volunteer Mentor for Aspiring Cosmetologists in Jira - 2024
  • Cosmetologists Association of Columbus - Active member since 2016
  • Consultant for the Beauty Growth Summit 2015
  • Aesthetic and Cosmetic Medicine Council (ACMC) - 2023 to Present
  • International Salon and Spa Business Network (ISBN) - 2022 to Present

Certifications

  • CompTIA Network+
  • Certified Makeup Artist (CMA) by system or process
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Salon Professional (CSP) by Vantage
  • CompTIA Security+
  • Salon Leadership & Business Management Certificate by program
  • Advanced Nail Technician Certification by Beacon Labs
  • Business of Beauty and Wellness Industry Accelerator Program by system
  • Certified Public Accountant (CPA)
  • Barbicide COVID-19 Certification of Sanitation Practices

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